Towards safe care and consumer engagement: addressing the complexities of communication processes for managing medications in hospitals

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Ineffective communication is the most common cause of medication problems in Australia. This study focuses on how health professionals of various disciplines including medicine, pharmacy and nursing communicate with each other about medications. Integral involvement of consumers and family members will ensure that health and social outcomes are considered from different perspectives, which are therefore likely to be successful. Examination of communication processes will help lead to safe care and consumer involvement. The unique knowledge obtained will inform policies in various clinical settings and identify strategies for better communication. Health professionals and consumers can adopt these strategies to improve medication safety.