Effective communication and improved patient safety: Addressing the complexities of managing high risk medications in metropolitan and regional hospitals

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Current costs of hospital-related incidents are around AU$2 billion per year, and the most common cause of these incidents is ineffective communication. Medication incidents relating to use of high risk medications are particularly critical because of the increased severity of patient outcomes. High risk medications are administered in busy environments, and involve patients who are cared for by many different health professionals in technologically complex settings. These factors increase the likelihood of more medication incidents. The unique knowledge obtained will inform policies and identify strategies for better communication. Health professionals and patients can adopt these strategies to improve medication safety.