On a Creative Communication Model for Design Collaboration

1.在回顾以往研究的基础上，本研究将设计-协作定义为团队工作和协作的循环过程：前者旨在通过成员的角色扮演和领导力来提高团队生产力，而后者旨在通过成员之间的互动来实现团队创造力。本研究还提出了设计协作的过程模型，引入了基于网络的群件来提高信息共享水平，并从过程管理和同步与异步讨论技术两个方面提出了创造性协作的10个假设。为了检验假设和建议，本研究进行了现场协作设计项目，其中两种类型的团队竞争：控制团队只得到使用群件的指导，而实验团队被另外指示在促进者的帮助下遵循10个假设。比较两类团队的设计开发过程和讨论内容，发现后者获得了更多的创造性结果：更多的想法，更深入的讨论，以及更多的相互促进的想法发展案例。这项研究由两类团队进行了另一个远程协作项目的案例：实验团队除了使用基于网络的群件外，还使用了手机邮件系统，而控制团队只使用了后者。虽然实验团队需要建立一条规则来限制夜间的邮件交流，但他们可以在异步设计阶段进行积极的想法交流和个人工作。他们评论说，群件中提供的邮件系统和聊天系统激发了良好的团队意识。实验协作的成功案例表明，所提出的设计协作模型是有效的。

1. Reviewing the past studies, this study defined a design-collaboration as a cyclical process of team work and collaboration : the former aims at team productivity with the members' role play and leadership, while the latter aims at team creativity with members' mutual interactions.2. This study proposed also a process model of design collaboration that introduced a web-based groupware to enhance level of information sharing, and then, formulated 10-hypothesis for creative collaboration concerning to the process administration and techniques of both synchronous and asynchronous discussion.3. To test hypothesis and proposals, this study conducted a onsite collaborative design project in which two types of teams competed : the control teams had instructions only on the use of groupware, while the experiment teams were additionally instructed to follow the 10-hypothesis with helps of facilitator. The comparison two types of teams in terms of their process of design development and contents of discussion, indicated that the latter gained much more creative results : larger numbers of ideas, well developed discussions, and more cases of mutual stimulation in developing their ideas.4. This study conducted another case of remote collaboration project by two types of teams : experiment teams used a cellular-phone-mail system in addition to web-based groupware, while control teams used the latter only. Though the experiment teams need to establish a rule to restrict mail communication during the night hours, they could make active idea exchange and individual works during the asynchronous design stages. They commented good team awareness were stimulated by mail system and chat system furnished in the groupware.5. Successful works of experimented collaborations in which participants followed a process model of design collaboration that assumed the used of groupware, indicate that the proposed model on design collaboration can be regarded as effective.