Sociological Studies of Human Support in front of Other People

在本研究中，我们运用民族方法论、会话分析和互动分析的方法，分析了不同类型的服务对象在他人面前为多个服务对象提供的服务。这些分析揭示了服务提供商如何利用语言和身体资源在他人面前向接收者展示他们的考虑。此外，我们还分析了在这种互动中提供和接受服务的社会意义。在这些分析的基础上，我们设计了在其他人面前体贴服务接受者的机器人，并分析了他们对这些机器人的反应。更具体地说，我们在以下地点进行了研究：1.博物馆；2.养老院；3.幼儿园。在此研究的基础上，我们设计了以下机器人并进行了实验分析：1.博物馆导览机器人；2.测验机器人；3.护理机器人：4.机器人轮椅；5.遥控化身机器人。

In this research, we analyzed various types of services for multiple service receivers in front of other people, employing ethnomethodology, conversation analysis, and interactional analysis. The analyses uncovered how service providers show their consideration to the receivers in front of others, using linguistic and bodily resources. Also, we analyzed social meanings of providing and receiving services in such interactions. Based on these analyses, we designed robots which show consideration to service receivers in front of other people and analyzed their reactions to these robots. More concretely, we conducted research in the following sites: 1. museums; 2. nursing homes; 3. kindergartens. Based on this research, we designed the following robots and analyzed experiments using them: 1. museum guide robot; 2. quiz robot; 3. care robot: 4. robotic wheelchair; 5. remote-controlled avatar robot.