From entitlement to experiment: The new governance of welfare to work

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This project aims to model and explain the governance dynamics of welfare to work in Australia, New Zealand and the United Kingdom. Australia regularly undertakes major governance reforms in providing welfare to the unemployed and other groups in need. In this dynamic environment, welfare agencies are struggling to deliver benefits to the most disadvantaged people. Services must balance the need to meet central performance requirements against the desire to help clients. The project aims to create a new framework for understanding how policy instruments and design experiments can improve services for those who are in need.