Building New Human Relations in an Organizational Setting : A Field Study

本研究对日本一家居酒屋的人际互动进行了为期六个月的调查，试图找出有助于恢复工作场所社区意识的因素。利用公民行为、社区和第三地概念作为理论框架，分析了实地观察和访谈，以揭示有效建立社会联系和社区的功能、角色和驱动因素。研究结果表明，管理者需要将自己的角色重新定义为“主人”，而不是领导者。“玩乐”也成为推动工作场所互动良性循环的关键平台。

This research explores the human interaction at a Japanese izakaya over a six-month period in an attempt to identify factors applicable for restoring a sense of community in the workplace. Using OCB, community and third place concepts as a theoretical framework, field observations and interviews were analysed to uncover functions, roles and drivers effective in building social ties and community. The findings suggest that supervisors need to redefine their roles as "hosts" rather than leaders. "Playfulness" also emerges as a key platform for driving a virtuous cycle of interaction in the workplace.