Algorithmic management and the future of work: lessons from the gig economy

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The gig economy is at the forefront of ‘algorithmic management’, a major technological disruption of management, work, and employment. Used to replace humans as organisational managers, these systems are projected to spread wide across the Australian economy yet remain poorly understood. This study will systematically interrogate the nature and operations of algorithmic management across platforms operational in the Australian gig economy. It will explore the design and oversight of, workers’ experiences with, and the role end-users play in sustaining these systems. The study will generate state-of-the-art academic knowledge and provide guidance to policy makers on how to respond to, and where necessary regulate, algorithmic management.