Supporting creative business: the Cultural Enterprise Office and its clients

2002年成立了文化企业办公室。它得到了创意苏格兰、阿伯丁市理事会、邓迪市理事会、爱丁堡市理事会和格拉斯哥市理事会的支持，其服务是与商业门户网络合作提供的。首席执行官开展了一系列广泛的活动，以支持微型文化企业。根据欧盟的定义，“微型企业是指雇用少于10人，年营业额或年资产负债表总额不超过200万欧元的企业”。它所涵盖的领域--使用专家顾问--是：数字发展、平等、金融、税收、人力资源、法律的事务、新闻和宣传、财产、营销和零售。这些服务为以下创意行业提供：社区艺术、舞蹈、设计、时尚和纺织、电影、游戏和应用程序、文学、音乐、表演、产品设计和摄影、银幕产业和动画、电视和数字媒体以及视觉艺术。认识到该项目将贡献的价值，首席执行官的主席和主任提供了不受限制的研究访问。该组织希望反思十年的工作，并将其与各种文化习俗的广泛客户关系的异常丰富的数据库用于分析，以提高首席执行官的效率及其对与客户打交道时使用的隐性和隐性知识的理解。研究团队将提供客户与首席执行官的执行和咨询团队之间互动的真实的时间分析，以评估成功的领域和可能改进的领域。因此，这项研究将对文化支持机构的运作及其如何在创意经济中进行知识交流进行前所未有的分析。与此同时，由于这项研究将为CEO的知识库增加非常重要的新分析，它也证明了学者如何在文化支持机构的帮助下参与高度建设性的KE。通过下文概述的方法，本研究旨在了解首席执行干事开展业务的供资和政策环境，以及如何将其转化为内部要务，以及这些要务如何反过来影响与客户的关系。研究团队还将努力了解客户如何向首席执行官寻求建议，这与他们可能寻求的其他建议来源有何关系，以及通过案例研究，这些建议如何塑造（或不塑造）文化企业的发展。这个项目构成了一个特殊的和及时的机会，进行全面的案例研究，审查当代政策是如何理解和实施的制度和组织由公共资助的文化机构。这项研究将审查首席执行干事追求的目标;它如何实现其目标;并询问从其总体经验中可以吸取哪些战略教训。主要的数据收集技术包括评估文件和文本、分析关于客户的大量数据、档案研究、与董事会成员、工作人员、顾问、客户和其他关键政策行为者面谈，项目小组相信能够很好地接触到所有这些人。PI（施莱辛格）和Co-I（Selfe）带来了社会学，历史，档案，创意经济和政策分析方面的多学科专业知识。

The Cultural Enterprise Office (CEO) was established in 2002. It is supported by Creative Scotland, Aberdeen City Council, Dundee City Council, The City of Edinburgh Council and Glasgow City Council and its services are delivered in partnership with the Business Gateway network. The CEO undertakes a wide range of activities in support of cultural micro-businesses. In line with the EU's definition, 'Micro enterprises are defined as enterprises which employ fewer than 10 people and whose annual turnover or annual balance sheet total does not exceed 2 million euro'. The areas it covers - using specialist advisers - are: digital development, equalities, finance, taxation, human resources, legal affairs, press and publicity, property, marketing and retail. These services are provided for the following creative sectors: community arts, dance, design, fashion and textiles, film, games and apps, literature, music, performance, product design and photography, screen industries and animation, TV and digital media and visual arts. In recognition of the value that this project will contribute, the CEO's chair and director have offered unrestricted access for research. The organisation wishes to reflect on a decade's work and to make its exceptionally rich database of relations with a wide range of clients across a gamut of cultural practices available for analysis with a view to increasing the CEO's effectiveness and its understanding of the tacit and implicit knowledge that is used in dealing with clients. The research team will offer real time analysis of interactions between clients and the CEO's executive and advisory teams to assess areas of success and those that might be improved. The research will therefore constitute an unprecedented analysis of the workings of a cultural support body and how it engages in knowledge exchange in the creative economy. At the same time, because the research will add very significant new analysis to the CEO's knowledge base, it also exemplifies how academics can engage in highly constructive KE with a cultural support body. Through the methods outlined below, this study will aim to understand the funding and policy environment in which the CEO operates and how this is translated into its internal imperatives and how these in turn shape relations with clients. The research team will also seek to understand how clients approach the CEO for advice, how this relates to other sources of advice that they might pursue, and how - through case studies - that advice shapes (or does not shape) the development of cultural enterprises. This project constitutes an exceptional and timely opportunity to undertake a full-scale case study that scrutinises how contemporary policy is understood and implemented institutionally and organisationally by a publicly funded cultural agency. The research will examine the objectives pursued by the CEO; how it fulfils its objectives; and ask what strategic lessons may be drawn from its overall experience. The principal data-gathering techniques include the assessment of documents and texts, analyses of a rich holding of data on clients, archival research, and interviews with board members, staff, advisers, clients and other key policy actors, to all of whom the project team are confident of achieving excellent access. The PI (Schlesinger) and Co-I (Selfe) bring multi-disciplinary expertise in sociological, historical, archival, creative economy and policy analysis.