UCLIC / FIT Lab PLATFORM: Healthy interactive systems : Resilient, Usable and Appropriate Systems in Healthcare

当面对复杂的问题时，人们会求助于能够提高他们表现的工具。通过研究在高要求环境下工具的使用，我们获得了如何设计有效系统的宝贵见解。交互式计算机系统的设计是一个复杂和多方面的挑战，当这样的系统在医疗保健的各种，敏感和经常压力的环境中使用时，这种挑战被放大了。卫生是一个对社会具有重大意义的领域，具有重要的战略意义。交互式技术在临床实践、预防教育和慢性疾病治疗中的应用已经变得普遍。然而，有令人信服的证据表明，目前的卫生保健系统表现不佳：往往不可靠，难以使用，未能充分满足临床医生和患者的需求。令人惊讶的是，很少有人关注人们与这些技术的互动以及如何设计有效的互动。卫生领域的互动系统引起了互动研究者的许多兴趣问题。像注射泵这样的临床设备表面上看起来界面简单，但却导致了医疗差错，而在线资料的激增导致许多患者试图自我诊断或了解慢性疾病。设计与卫生保健系统的有效互动需要多学科的方法；相反，我们可以通过在这种苛刻的环境中工作来测试和扩展HCI方法。例如，医疗器械的设计提出了开发正式建模技术的挑战，这些技术可用于分析复杂的，通常是混乱的系统。类似地，对患者网络搜索的研究，以及他们与信息之间的丰富互动，挑战了我们对交互式信息搜索的理解。该平台赠款汇集了两个具有互补技能和方法以及有效合作记录的研究小组。它将为在健康的互动系统中制定研究议程提供基本支持，我们所说的健康互动系统是指可靠、可用和适合其使用环境的系统，并赋予其用户权力，增强人们的理解和能力。该提案以当前平台关于复杂信息空间的设计和使用的资助成果为基础。在赠款期间，对复杂性的关注导致了一些重要的发展，这些发展形成了这次更新。其中包括将重点从补偿用户的局限性（例如设计排除错误，或帮助用户重新制定信息查找中的查询）转移到增强他们的能力（例如启用弹性行为，支持意义构建）和改善他们在健康背景下的体验。该平台的更新将支持新的研究方向的发展，这些研究方向涵盖了医疗保健技术中个人和协作交互的用户和系统视角。虽然最初的资助由UCLIC持有，但这次更新是UCLIC和位于斯旺西的FIT实验室（在Thimbleby成立这个新小组之后）联合进行的。此次合作将UCLIC在以用户为中心的HCI方面的优势与FIT在以技术为中心的HCI方面的优势结合起来，解决需要多学科方法的研究问题。这种地理上的差异需要谨慎管理，但它也提供了一些好处，包括互补的研究方法和不同的医疗环境和文化可供研究。该平台赠款将提供职业发展机会和团体稳定，并支持加强与国际团体以及从业者和决策者的战略合作。

When faced by complex problems, people turn to tools that improve their performance. Through studying the use of tools in highly demanding circumstances we gain valuable insights into how to design effective systems. The design of interactive computer systems is a complex and multi-faceted challenge that is amplified when such systems are used in the varied, sensitive and often pressurised environment of healthcare.Health is a domain of immense significance to society, and of great strategic importance. The use of interactive technologies in clinical practice, preventative education and the treatment of chronic conditions has become pervasive. However, there is compelling evidence that current healthcare systems are under-performing: often unreliable, difficult to use, and failing to address the needs of clinicians and patients adequately. Surprisingly little attention has been paid to people's interactions with those technologies and designing effective interactions. Interactive systems in health raise many problems of interest to interaction researchers. Clinical appliances such as syringe pumps have apparently simple interfaces that nonetheless have contributed to medical errors, while the proliferation of online material leads to many patients attempting to self-diagnose or understand a chronic condition. The design of effective interactions with healthcare systems requires a multidisciplinary approach; conversely, we can test and extend HCI approaches by working in this demanding setting. For example, the design of medical appliances raises challenges of developing formal modelling techniques that can be used to analyse complex, often messy, systems. Similarly studies of patient's internet searches, and the rich interactions they have with and around information, challenge our understanding of interactive information seeking.This Platform grant brings together two research groups with complementary skills and approaches, and a track record of effective collaboration. It will provide base-line support for developing a research agenda in healthy interactive systems , by which we mean systems that are dependable, usable and appropriate to their contexts of use, and that empower their users, augmenting people's understanding and capabilities.This proposal builds on outcomes from the current Platform grant on The design and use of complex information spaces . The focus on complexity has resulted in some important developments over the period of the grant, which have shaped this renewal. These include a shift in focus from compensating for users' limitations (e.g. designing out error, or helping users reformulate queries in information seeking) to augmenting their capabilities (e.g. enabling resilient behaviours, supporting sense-making) and improving their experiences in a health context. This Platform renewal will support the development of new research directions that cover user and system perspectives on individual and collaborative interactions with technologies in healthcare.Whereas the original grant was held in UCLIC, this renewal is joint between UCLIC and the FIT Lab in Swansea (following Thimbleby's move to found this new group). This collaboration brings together UCLIC's strengths in user-focused HCI with FIT's in technology-focused HCI, addressing research problems that demand a multi-disciplinary approach. The geographical split will need careful management, but offers benefits including complementary research approaches and different healthcare contexts and cultures to study. The Platform grant will provide career development opportunities and group stability, and support the strengthening of strategic collaborations with international groups and also with practitioners and policy makers.