Writing in professional social work practice in a changing communicative landscape (WISP)

书面文本的制作和使用在专业社会工作中是一项事关重大的活动，在所有关于行动和为人服务的决策中发挥着核心作用，同时也被用来评估社会工作者的专业能力。从更正式的写作，如通过大型信通技术(信息和通信技术)系统存储和共享的评估审查，到更非正式的写作，如在电话、简短电子邮件、短信和个人笔记中做笔记，各种写作渗透到日常社会工作实践中。在正规教育方案和专业培训倡议中，对专业社会工作写作的关注往往微乎其微。然而，社会工作写作(通常被贴上记录的标签)经常成为正式审查和公共媒体报道社会工作实践的批评目标，在发生极端虐待或死亡的情况下成为头条新闻。迄今为止，很少有人对日常社会工作的写作需求和做法及其变化的性质进行实证研究，因为使用的技术范围很广。拟议的研究试图通过回答以下相互关联的问题来解决现有知识基础中的这一差距：当代社会工作对机构写作的需求是什么？专业社工的写作习惯是什么？写作需求和写作实践如何塑造专业社会工作的性质？为了回答这些问题，该项目聚焦于英国的三个地方当局，探索所需书面文本的范围以及50名社会工作者的写作实践。它使用一种综合的语言方法，包括人种学描述、使用语料库软件的语篇分析和对文本制作的详细跟踪，以便：绘制日常练习过程中所需和进行的写作类型的地图；量化正在进行的写作的数量，并探讨写作如何与其他承诺一起管理；确定调解具体写作做法的技术，以及这些技术在多大程度上促进或限制了有效的写作和交流；跟踪与具体案例有关的文本的轨迹；确定社会工作者面临的写作挑战、发现的问题和采取的解决办法。

The production and use of written texts is a high stakes activity in professional social work, playing a central role in all decisions about actions and services for people and at the same time used to evaluate social workers' professional competence. Writing of all kinds pervades everyday social work practice, from more formal writing, such as assessment reviews stored and shared via large ICT (Information and Communications Technology) systems, to more informal writing, such as note-making during a telephone call, brief emails, text messages and personal notes. Attention to professional social work writing is often minimal in formal education programmes and professional training initiatives. Yet social work writing (often under the label of 'recording') is frequently the target of criticism in formal reviews and public media reporting of social work practice, hitting headline news when a case of extreme abuse or death occurs.Little empirical research has been carried out to date on the writing demands and practices of everyday social work and their changing nature given the range of technologies being used. The proposed study seeks to address this gap in the existing knowledge base by answering the following interrelated questions: what are the institutional writing demands of contemporary social work? what are the writing practices of professional social workers? how are the how are writing demands and practices shaping the nature of professional social work?To answer these questions, the project focuses on three local authorities in the UK, exploring the range of written texts required and the writing practices of 50 social workers. It uses an integrated language methodology, including ethnographic description, discourse analysis using corpus software and the detailed tracking of the production of texts, in order to: map the types of writing that are required and carried out during the course of everyday practice; quantify the amount of writing that is being done and explore how writing is being managed alongside other commitments; identify the technologies mediating specific writing practices and the extent to which these enable or constrain effective writing and communication; track the trajectories of texts relating to specific cases; identify the writing challenges that social workers face, the problems identified and solutions adopted.