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Writing in professional social work practice in a changing communicative landscape (WISP)

在不断变化的交际环境中撰写专业社会工作实践（WISP）

基本信息

批准号：
ES/M008703/1
负责人：
Theresa Lillis
金额：
$ 34.46万
依托单位：
The Open University
依托单位国家：
英国
项目类别：
Research Grant
财政年份：
2015
资助国家：
英国
起止时间：
2015 至无数据
项目状态：
已结题

来源：
https://gtr.ukri.org/projects?ref=ES%2FM008703%2F1
关键词：
Writing professional social work practice

项目摘要

The production and use of written texts is a high stakes activity in professional social work, playing a central role in all decisions about actions and services for people and at the same time used to evaluate social workers' professional competence. Writing of all kinds pervades everyday social work practice, from more formal writing, such as assessment reviews stored and shared via large ICT (Information and Communications Technology) systems, to more informal writing, such as note-making during a telephone call, brief emails, text messages and personal notes. Attention to professional social work writing is often minimal in formal education programmes and professional training initiatives. Yet social work writing (often under the label of 'recording') is frequently the target of criticism in formal reviews and public media reporting of social work practice, hitting headline news when a case of extreme abuse or death occurs.Little empirical research has been carried out to date on the writing demands and practices of everyday social work and their changing nature given the range of technologies being used. The proposed study seeks to address this gap in the existing knowledge base by answering the following interrelated questions: what are the institutional writing demands of contemporary social work? what are the writing practices of professional social workers? how are the how are writing demands and practices shaping the nature of professional social work?To answer these questions, the project focuses on three local authorities in the UK, exploring the range of written texts required and the writing practices of 50 social workers. It uses an integrated language methodology, including ethnographic description, discourse analysis using corpus software and the detailed tracking of the production of texts, in order to: map the types of writing that are required and carried out during the course of everyday practice; quantify the amount of writing that is being done and explore how writing is being managed alongside other commitments; identify the technologies mediating specific writing practices and the extent to which these enable or constrain effective writing and communication; track the trajectories of texts relating to specific cases; identify the writing challenges that social workers face, the problems identified and solutions adopted.

书面文本的制作和使用在专业社会工作中是一项高风险的活动，在为人们提供行动和服务的所有决策中起着核心作用，同时也用于评估社会工作者的专业能力。各种各样的写作充斥着日常的社会工作实践，从更正式的写作，如通过大型信息和通信技术（ICT）系统存储和共享的评估评论，到更非正式的写作，如在电话、简短的电子邮件、短信和个人笔记中做笔记。在正规教育计划和专业培训计划中，对专业社会工作写作的关注往往很少。然而，社会工作写作（通常被冠以“记录”的标签）在社会工作实践的正式审查和公共媒体报道中经常成为批评的目标，当发生极端虐待或死亡案件时，就会成为头条新闻。迄今为止，很少有实证研究针对日常社会工作的写作需求和实践，以及由于所使用的技术范围而不断变化的性质。本研究旨在通过回答以下相关问题来解决现有知识库中的这一差距：当代社会工作的机构写作需求是什么？专业社会工作者的写作习惯是什么？写作需求和实践是如何塑造专业社会工作的本质的？为了回答这些问题，该项目将重点放在英国的三个地方当局，探索所需的书面文本范围和50名社会工作者的写作实践。它使用一种综合的语言方法，包括民族志描述、使用语料库软件的话语分析和文本生产的详细跟踪，以便：绘制日常实践过程中所需和进行的写作类型；量化正在完成的写作量，并探索如何与其他承诺一起管理写作；识别特定写作实践的中介技术，以及这些技术在多大程度上促进或限制有效的写作和沟通；跟踪与具体案例有关的文本轨迹；确定社会工作者面临的写作挑战，确定的问题和采用的解决方案。