Improving customers' service of a transit bus system with the help of machine learning and artificial intelligence

借助机器学习和人工智能改善公交系统的客户服务

• 批准号: 2272638
• 金额: --
• 依托单位: University of Leeds
• 依托单位国家: 英国
• 项目类别: Studentship
• 财政年份: 2019
• 资助国家: 英国
• 起止时间: 2019 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=studentship-2272638
• 关键词: Improving; customers; service; transit; bus

In this research, the aim is to analyse the data related to a bus transit system and to extract patterns from these data, as well as anomalies. These patterns and anomalies will then be notified to the affected customers who would benefit from these notifications. The project will be conducted using CRISP-DM (cross-industry standard process for data mining) methodology, which is, developing a business understanding as the first step and then understanding the available data along with their limitations and usefulness. These data will be then prepared for modelling and testing, with all necessary transformations. Several different models will be developed and tested using a variety of validation techniques and the most appropriate model will be selected for deployment. The outcome of this project will be a prototype dashboard application which will act as a proof-of-concept. This prototype will ultimately lead to a commercial production-grade web application for customers.

在这项研究中，目的是分析与公交系统相关的数据，并从这些数据中提取模式，以及异常。然后，这些模式和异常将通知给受影响的客户，他们将从这些通知中受益。该项目将使用CRISP-DM（跨行业数据挖掘标准流程）方法进行，即首先了解业务，然后沿着了解可用数据及其局限性和有用性。然后将准备这些数据进行建模和测试，并进行所有必要的转换。将使用各种验证技术开发和测试几种不同的模型，并选择最合适的模型进行部署。该项目的成果将是一个原型仪表板应用程序，将作为一个概念验证。这个原型最终将为客户带来一个商业生产级的Web应用程序。