Continuation of Consumer Assessment of Healthcare Providers and Systems CAHPS IV

继续进行消费者对医疗保健提供者和系统的评估 CAHPS IV

• 批准号: 8450062
• 负责人: RONALD Dale HAYS
• 金额: $ 145.88万
• 依托单位: RAND CORPORATION
• 依托单位国家: 美国
• 财政年份: 2007
• 资助国家: 美国
• 起止时间: 2007-08-01 至 2017-09-29
• 项目状态: 已结题
• 来源: https://reporter.nih.gov/project-details/8450062
• 关键词: Continuation; Consumer; Assessment; Healthcare; Providers

DESCRIPTION (provided by applicant): Consumers, providers and health care purchasers need high quality information to help them compare and evaluate their health care options. The proposed CAHPS IV project will advance the AHRQ CAHPS mission of improving health care by ongoing measurement and reporting of patients' experiences with care. We propose a 5-year effort to conduct quality improvement (QI) studies based on CAHPS data, enhance reporting guidelines and update existing reporting resources, extend the science of reporting, facilitate use of existing CAHPS survey, develop new surveys, evaluate new data collection methods, and promote the use of CAHPS products. Specifically, we will perform a systematic literature review and environmental scan focusing on how organizations learn to conduct effective QI using CAHPS surveys, an initial QI study of early, middle and late adopters of the patient-centered medical home (PCMH) model of care in a northern California preferred provider network, a final QI study of accountable care organizations, a pilot of a national learning network for organizations engaged in QI using CAHPS, cognitive interviews to evaluate composite labels for the CAHPS PCMH survey, an experiment evaluating innovative reporting techniques that involve combinations of standard CAHPS data with patient anecdotes about care, evaluation of the benefits and costs of including CAHPS roll- up scores in comparative quality reports, development of a "Your CAHPS Survey" tool to help users compile surveys tailored to their specific needs, and data collection (e.g., web versus interactive voice response) experiments. In addition, we will update the CAHPS Improvement Guide, TalkingQuality website and the Report Card Compendium, develop and evaluate a Spanish language report for the CAHPS PCMH survey, maintain existing survey tools and prepare OMB and NQF applications for CAHPS surveys, and advance analytic methods for CAHPS data. The project team is well suited to achieving the study objectives given its prior accomplishments and established working relationships. The work is innovative because it will yield important new information about how to improve health care using CAHPS data, improve reporting of quality information to consumers, facilitate use of existing CAHPS surveys by creating an interactive database and search engine, improve participation rates in CAHPS surveys by translating into the third most common language in the United States, and provide information about the comparability of data collected using existing and newer modes of data collection. PUBLIC HEALTH RELEVANCE: This project will advance public health by providing information and tools providers can use to improve the patient experience with care, how survey sponsors can best report quality information to consumers, and how the patient experience with care can be optimally elicited using surveys. It will also make CAHPS survey information more accessible by creating reports for consumers about health care quality for the second most common language in the U.S. (Spanish). Finally, the project will facilitate use of the CAHPS suite of surveys by creating an interactive database tool, and increase participation in CAHPS surveys by translating into the third most common language in the U.S. (Chinese).

描述（由申请人提供）：消费者、提供者和医疗保健购买者需要高质量的信息来帮助他们比较和评估他们的医疗保健选择。拟议的CAHPS IV项目将推进AHRQ CAHPS的使命，即通过持续测量和报告患者的护理经历来改善卫生保健。我们建议开展一项基于CAHPS数据的5年质量改进（QI）研究，加强报告指南和更新现有报告资源，扩展报告科学，促进现有CAHPS调查的使用，开发新的调查，评估新的数据收集方法，并促进CAHPS产品的使用。具体而言，我们将进行系统的文献综述和环境扫描，重点关注组织如何使用CAHPS调查来学习有效的QI，对北加州首选提供者网络中以患者为中心的医疗之家（PCMH）护理模式的早期，中期和后期采用率进行初步QI研究，对负责任的护理组织进行最终QI研究，对国家学习网络进行试点