The Language Equity and Accessibility Performance (LEAP) Initiative: Addressing disparities through a paradigm shift in language services operations

语言公平和无障碍绩效 (LEAP) 计划：通过语言服务运营范式转变解决差异

• 批准号: 10822738
• 负责人: Katherine Riestenberg
• 金额: $ 22.41万
• 依托单位: TRANSCENDENT INTERNATIONAL, LLC
• 依托单位国家: 美国
• 财政年份: 2023
• 资助国家: 美国
• 起止时间: 2023-09-24 至 2025-03-31
• 项目状态: 未结题
• 来源: https://reporter.nih.gov/project-details/10822738
• 关键词: Address; Administrator; Benchmarking; Certification; Collaborations; Communication; Complex; Consensus; Decision Making; Degree program; Development; Disparity; Educational Curriculum; Effectiveness; Engineering; Equity; Health; Health Personnel; Health system; Healthcare; Hospitals; Industry; Industry Standard; Infrastructure; Institute of Medicine (U.S.); Institution; Instruction; International; Intervention; Interview; Joints; Knowledge; Language; Language Tests; Lateral; Learning; Limited English Proficiency; Marketing; Measures; Medical; Methods; Modeling; Multivariate Analysis; Occupations; Participant; Patient Rights; Patients; Performance; Performance at work; Phase; Policies; Program Effectiveness; Public Health; Qualifying; Reaction; Recommendation; Regulation; Reporting; Resources; Services; Standardization; Structure; Surveys; System; Tablets; Technology; Telephone; Testing; Training; Training Activity; Translating; Underserved Population; Universities; Vendor; bilingualism; dashboard; design; effectiveness evaluation; evaluation/testing; experience; follow-up; gaps in access; hands-on learning; health disparity; high standard; improved; indexing; innovation; language training; learning strategy; migration; operation; programs; prototype

PROJECT SUMMARY Patients with limited English proficiency (LEP) continue to experience a range of health disparities compared to English-proficient patients. Addressing persistent gaps in language services requires a paradigm shift in which health systems evaluate and track their compliance with relevant regulations, implement staff training, and carefully craft and communicate exhaustive language access policies to staff. However, most health systems lack the expertise needed to carry out these specific recommendations. Public health and healthcare administration degree programs rarely cover language access in their curricula, and there is no national standardizing body or certification program for language access operations. This project will develop the Language Equity and Accessibility Performance (LEAP) Initiative to help health systems expand and improve their language services operations. The initiative includes three core innovations (1) a Language Accessibility Index (LAI), the first industry-wide benchmark to guide institutional efforts to improve language services and establish operational metrics, (2) an analytics dashboard for informed decision-making, and (3) an executive training and Certification for Language Access Services Professionals (CLASP), the first standardized training for language access professionals to demonstrate the expertise required to implement an effective language access policy at a hospital or health system. We will first carry out semi-structured interviews with a range of stakeholders to establish the needs and requirements for developing the three innovations. Our instructional design experts will then synthesize recommendations and best practices to design the LAI, dashboard, and interactive learning activities covering the complex facets of language access operations. Our engineering team will build out the technical capabilities needed to deliver the analytics dashboard and the online portion of the training. Finally, we will pilot the initiative in order to demonstrate overall effectiveness of the program for preparing administrators to improve, expand, and measure the impact of language services operations.

项目摘要 与英语能力有限（LEP）的患者相比， 英语患者。解决语言服务中持续的差距需要一个范式转变 卫生系统评估并跟踪其遵守相关法规，实施员工培训以及 仔细制定并向员工交流详尽的语言访问政策。但是，大多数卫生系统 缺乏执行这些具体建议所需的专业知识。公共卫生和医疗保健 管理学位课程很少涵盖课程中的语言访问，并且没有国家 标准化语言访问操作的机构或认证计划。 该项目将开发语言权益和可及性绩效（LEAP）倡议，以帮助健康 系统扩展和改善其语言服务操作。该计划包括三个核心创新 （1）语言可访问性指数（LAI），这是第一个指导机构努力的行业范围的基准 改善语言服务并建立运营指标，（2）用于知情的分析仪表板 决策，以及（3）语言访问服务专业人员的执行培训和认证 （CLASP），第一个对语言访问专业人员的标准化培训，以展示专业知识 需要在医院或卫生系统实施有效的语言访问政策。 我们将首先与一系列利益相关者进行半结构化访谈，以确定需求和 开发三个创新的要求。然后，我们的教学设计专家将合成 设计LAI，仪表板和互动学习活动的建议和最佳实践涵盖 语言访问操作的复杂方面。我们的工程团队将建立技术 提供分析仪表板和培训的在线部分所需的功能。最后，我们将驾驶 为了证明该计划的总体有效性，以使管理员准备该计划的倡议 改进，扩展和衡量语言服务操作的影响。