Social media use in public hospitals to enhance consumer engagement in health service design and delivery

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Patients, carers, clinicians and hospitals use social media for support, information, and networking. Research tells us that hospitals in Australia could change how they use social media to improve communication with stakeholders and to design services which meet diverse community needs. This project will examine how social media is currently used by hospitals, and will use consultation with stakeholders to develop guidelines for hospital social media use which better meets community needs.