Social media use in public hospitals to enhance consumer engagement in health service design and delivery

公立医院使用社交媒体提高消费者对医疗服务设计和提供的参与度

• 批准号: nhmrc : GNT1168409
• 金额: $ 11.2万
• 依托单位: La Trobe University
• 依托单位国家: 澳大利亚
• 项目类别: Postgraduate Scholarships
• 财政年份: 2019
• 资助国家: 澳大利亚
• 起止时间: 2019-01-01 至 无数据
• 项目状态: 已结题
• 来源: https://researchdata.edu.au/social-media-use-design-delivery/1379459
• 关键词: Social; media; use; public; hospitals

Patients, carers, clinicians and hospitals use social media for support, information, and networking. Research tells us that hospitals in Australia could change how they use social media to improve communication with stakeholders and to design services which meet diverse community needs. This project will examine how social media is currently used by hospitals, and will use consultation with stakeholders to develop guidelines for hospital social media use which better meets community needs.

患者、护理人员、临床医生和医院使用社交媒体获得支持、信息和网络。研究告诉我们，澳大利亚的医院可以改变他们使用社交媒体的方式，以改善与利益相关者的沟通，并设计满足不同社区需求的服务。该项目将研究医院目前如何使用社交媒体，并将与利益相关者协商，制定更好地满足社区需求的医院社交媒体使用指南。