Performance evaluation and optimization for service systems

服务系统性能评估与优化

• 批准号: 203534-2007
• 负责人: Ingolfsson, Armann
• 金额: $ 1.38万
• 依托单位: University of Alberta
• 依托单位国家: 加拿大
• 项目类别: Discovery Grants Program - Individual
• 财政年份: 2010
• 资助国家: 加拿大
• 起止时间: 2010-01-01 至 2011-12-31
• 项目状态: 已结题
• 来源: https://www.nserc-crsng.gc.ca/ase-oro/Details-Detailles_eng.asp?id=453361
• 关键词: Performance; evaluation; optimization; service; systems

The research program focuses on developing mathematical models and algorithms to predict and optimize performance of service systems, with particular emphasis on Emergency Medical Services and call centres. Services employ the majority of the workforce in Canada (over 75%) and other developed economies. Productivity, by most measures, is considerably lower in services than other sectors, so there are clear opportunities for performance improvement in services. The health care sector forms a large and growing portion of the service sector and is a prime source of interesting and important planning problems. Health care problems are important not only in economic terms but also because of the potential of improved planning to save lives or increase the quality of life of patients. The researcher will employ statistical methods, queueing theory, stochastic modeling, and optimization algorithms to develop improved methods to plan resource allocation in service systems.

该研究项目侧重于开发数学模型和算法，以预测和优化服务系统的性能，特别强调紧急医疗服务和呼叫中心。服务业雇佣了加拿大和其他发达经济体的大部分劳动力（超过75%）。从大多数衡量标准来看，服务业的生产率比其他部门低得多，因此服务业显然有机会改善业绩。保健部门在服务部门中占很大一部分，而且还在不断增长，它是有趣和重要的规划问题的主要来源。保健问题不仅在经济方面很重要，而且因为改进规划有可能挽救生命或提高病人的生活质量。研究人员将采用统计方法、排队理论、随机建模和优化算法来开发改进的方法来规划服务系统中的资源分配。