Tools for open-ended language proficiency assessment

开放式语言能力评估工具

• 批准号: 419086-2011
• 负责人: Rose, Richard
• 金额: $ 1.82万
• 依托单位: McGill University
• 依托单位国家: 加拿大
• 项目类别: Engage Grants Program
• 财政年份: 2011
• 资助国家: 加拿大
• 起止时间: 2011-01-01 至 2012-12-31
• 项目状态: 已结题
• 来源: https://www.nserc-crsng.gc.ca/ase-oro/Details-Detailles_eng.asp?id=495209
• 关键词: Tools; open; ended; language; proficiency

Canadian companies and government agencies make huge investments in customer service, with a large portion of that investment allocated to human call center agents for handling transactions and providing information. The work force in these call centers consists of a very large number of agents with a relatively relatively short tenure of employment. Furthermore, for each agent hired, there is a need to perform language proficiency assessment for nearly 10 candidates. Hence, there is an essential need to develop interactive automated products and services for assessing language proficiency to reduce the demand on human evaluators.

加拿大公司和政府机构在客户服务方面进行了大量投资，其中很大一部分投资分配给人工呼叫中心代理，用于处理交易和提供信息。 这些呼叫中心的劳动力由大量的代理人组成，他们的就业期限相对较短。此外，每聘用一名代理人，就需要对近10名候选人进行语文能力评估。 因此，有必要开发用于评估语言能力的交互式自动化产品和服务，以减少对人类评估人员的需求。