The social network antecedents and performance outcomes of service innovation

服务创新的社交网络前因和绩效结果

• 批准号: DP110100880
• 负责人: A/Prof Steven Lui
• 金额: $ 15.91万
• 依托单位: The University of New South Wales
• 依托单位国家: 澳大利亚
• 项目类别: Discovery Projects
• 财政年份: 2011
• 资助国家: 澳大利亚
• 起止时间: 2011-01-01 至 2013-12-01
• 项目状态: 已结题
• 来源: https://dataportal.arc.gov.au/RGS/Web/Grants/DP110100880
• 关键词: social; network; antecedents; performance; outcomes

Service innovation is vital for organisations in creating and sustaining customer value in a knowledge-based economy. To enhance our understanding of service innovation, this project examines the role of social network factors and the conditions by which service innovation contributes to firm performance.

在知识经济时代，服务创新对企业创造和维持顾客价值至关重要。为了加强我们对服务创新的理解，本项目研究了社会网络因素的作用和服务创新有助于企业绩效的条件。