TQO: A Study of the Adoption and Implementation of Quality Programs at the Work Unit Level

Poole：工作单元级质量程序的采用和实施研究摘要无论组织范围内的质量程序设计得多么好，如果不被组织的工作单元采用，它将无法产生效果。 工作单位采用和全面实施质量计划的意愿决定了这些计划的最终影响和有效性。 有一个缺乏知识的采用和实施质量计划的工作单位。 Hackman和Wageman（1995）对全面质量管理研究的回顾表明，在他们回顾的99项研究中，只有4项评估了质量计划的实施程度。 鉴于高中断率的质量倡议，知识的因素，促进采用和有效实施的质量计划将是有益的，从理论和实践的角度来看。 本研究主要探讨品质计画之采行与执行的三种相互关联的解释：结构性解释、过程性解释与制度性解释。 因变量为采用决策、质量程序实施程度和质量程序有效性程度。 这项研究将调查的能力，这三个模型来预测采用和实施质量计划的程度在一个大型的医疗保健组织。 +F/F =+ ± F- ¼- + + + n CUP u C J K 不 u ± ╝ ª - ª + + -! -! -! -! -! -! -! -! -! -! -! -! -! -! -! -!ª K @<$+ 正常 一 ` A@ +- `默认段落字体 + + ++++ ++ + n + ` + ª dean A：\Poole.doc+@HP DeskJet 520 Printer LPT1：DESKJETC HP DeskJet 520 Printer HP DeskJet 520 Printer `（- , , A ^a | » Ó 一个 一个 HP DeskJet 520打印机 `（- , , A ^a | » Ó 一个 一个 S 5 s S 1 + Times New Roman + 符号+ Arial ` q a F H ▀ ▀&amp; 不 + ª $

Poole A Study of the Adoption and Implementation of Quality Programs at the Work Unit Level Abstract No matter how well-designed an organization-wide quality program might be, it will fail to have an effect if it is not adopted by the organization's work units. The willingness of work units to adopt and fully implement quality programs determines the ultimate impact and effectiveness of these programs. There is a dearth of knowledge concerning the adoption and implementation of quality programs by work units. Hackman and Wageman's (1995) review of total quality management research indicated that of 99 studies they reviewed, only 4 assessed degree of implementation of quality programs. Given the high rate of discontinuation of quality initiatives, knowledge of the factors that promote adoption and effective implementation of quality programs would be useful from both a theoretical and practical standpoint. This project investigates three interrelated explanations of the adoption and implementation of quality programs: structural, process and institutional explanations. Dependent variables are decision to adopt, degree of implementation of quality program, and degree of effectiveness of quality program. The study will investigate the ability of the three models to predict adoption and degree of implementation of quality programs within a large health care organization. +f/ªÛ=+ ± ╝- ¼- + + + n ¸ P u c j k t u ± ╝ ª - ª + + -! -! -! -! -! -! -! -! -! -! -! -! -! -! -! -!ª K @¹+ Normal a ` A@ +- ` Default Paragraph Font + + ++++ ++ + n + ` + ª dean A:\Poole.doc+@HP DeskJet 520 Printer LPT1: DESKJETC HP DeskJet 520 Printer HP DeskJet 520 Printer ` ( -Ð , , A ^ ª | » Ó a ░ a Ó HP DeskJet 520 Printer ` ( -Ð , , A ^ ª | » Ó a ░ a Ó s 5 s s 1 + Times New Roman + Symbol &amp;+ Arial ` q ª f h ▀ &amp; ▀ &amp; T + ª $