A performance measurement framework for IT service management to improve crucial IT infrastructure in private and public sector organisations.

昆士兰州卫生部及其SMF认识到，有必要通过传播ITIL等前沿技术，改造澳大利亚各行业的关键IT基础设施。该项目解决了利益、绩效指标和方法之间的复杂相互作用，使CIO和IT服务经理能够衡量和实现改进IT服务管理的好处。该项目的成果将迫使组织实施可显著降低风险的做法和流程。对信息技术基础设施的大量公共和私人投资将得到更明智的管理和维护，澳大利亚组织将通过更有效地利用提高生产力的技术而受益。

Queensland Health and itSMF recognise there is a need to transform the crucial IT infrastructure of Australian industries by disseminating frontier technologies such as ITIL. This project addresses the complex interactions of benefits, performance metrics and methods to enable CIOs and IT service managers to measure and realise the benefits of improved IT service management. The outcomes of this project will compel organisations to implement practices and processes that significantly reduce risks. The large public and private investment in IT infrastructure will be more wisely managed and maintained and Australian organisations will benefit through more effective use of productivity-enhancing technology.