The New Normal, The New Research: (Re-)Theorizing the Phenomenon of Remote Working

我们的研究揭示了新冠肺炎期间白富比对企业管理的直接和长期影响。通过采访和调查香港、日本和韩国正在接受和管理白富比的专业人士，我们发现员工，尤其是日本和韩国的员工，在需要解决问题或学习新知识时，倾向于自行调查和学习，而不是咨询同事。许多受访者还报告了与数字技术的沟通问题，导致信息和知识的损失。我们还发现了后疫情时代劳动力市场的长期问题：人才短缺和知识失衡。

Our study unfolded the immediate and longer-term impacts of WFH during COVID-19 on business management.By interviewing and surveying professional workers undergoing and managing WFHin Hong Kong, Japan, and South Korea, we found that employees, particularly for those who are in Japan and South Korea, tended to investigate and learn on their own without consulting their colleagues when they needed to resolve problems or learn new knowledge.Many respondents also reported issues in communication with digital technologies, resuling in information and knowledge loss.We also identified the longer-term problem of talent shortage and knowledge imbalance in the labor market in the post-pandemic era.