The role of the front line in welfare to work

该项目旨在考察澳大利亚福利改革的主要场所--就业网络的一线情况。该项目是在街头政策研究的范畴内开发的，旨在审查政策过程中产生实际成果的那一点--这是一个在政策研究中基本上被忽视的地方，但它是全面理解政策如何运作所不可或缺的。从长期失业者的角度，这项研究将探索客户与他们的案件经理之间的关系是如何发挥作用的。它还将探讨由于就业网络援助而参与和重新参与就业的经验。

This project aims to examine the front-line in Australia's primary site of welfare reform - the Job Network. Developed within the genre of street-level policy research, the project intends to examine that point of the policy process where actual outcomes are generated - a site which is largely overlooked in policy research, but which is integral to a comprehensive understanding of how policy works. From the perspective of the long-term unemployed, the research will explore what works in the relationship between clients and their case managers. It will also explore the experiences of engagement and re-engagement with employment as a consequence of Job Network assistance.