Building New Human Relations in an Organizational Setting : A Field Study

这项研究在六个月的时间里探索了日本佐卡屋的人际互动，试图找出适用于在工作场所恢复社区意识的因素。以组织公民行为、社区和第三名的概念为理论框架，对实地观察和访谈进行了分析，以揭示在建立社会关系和社区方面有效的职能、作用和驱动因素。研究结果表明，管理者需要重新定义自己的角色：“主人”，而不是领导者。“玩乐”也成为推动职场互动良性循环的关键平台。

This research explores the human interaction at a Japanese izakaya over a six-month period in an attempt to identify factors applicable for restoring a sense of community in the workplace. Using OCB, community and third place concepts as a theoretical framework, field observations and interviews were analysed to uncover functions, roles and drivers effective in building social ties and community. The findings suggest that supervisors need to redefine their roles as "hosts" rather than leaders. "Playfulness" also emerges as a key platform for driving a virtuous cycle of interaction in the workplace.