Algorithmic management and the future of work: lessons from the gig economy

零工经济处于“算法管理”的前沿，这是一种对管理、工作和就业的重大技术颠覆。这些系统被用来取代人类作为组织管理者，预计将在澳大利亚经济中广泛传播，但人们对它们的了解仍然很少。本研究将系统地询问在澳大利亚零工经济中运营的跨平台算法管理的性质和操作。它将探讨设计和监督，工人的经验，以及最终用户在维持这些系统中发挥的作用。这项研究将产生最先进的学术知识，并就如何应对算法管理以及在必要时对算法管理进行监管为政策制定者提供指导。

The gig economy is at the forefront of ‘algorithmic management’, a major technological disruption of management, work, and employment. Used to replace humans as organisational managers, these systems are projected to spread wide across the Australian economy yet remain poorly understood. This study will systematically interrogate the nature and operations of algorithmic management across platforms operational in the Australian gig economy. It will explore the design and oversight of, workers’ experiences with, and the role end-users play in sustaining these systems. The study will generate state-of-the-art academic knowledge and provide guidance to policy makers on how to respond to, and where necessary regulate, algorithmic management.