Supporting creative business: the Cultural Enterprise Office and its clients

文化企业办公室成立于2002年。它得到了创意苏格兰、阿伯丁市议会、邓迪市议会、爱丁堡市议会和格拉斯哥市议会的支持，并与商业门户网络合作提供服务。首席执行官在支持文化微型企业方面开展了广泛的活动。根据欧盟的定义，“微型企业被定义为雇佣人数少于10人，年营业额或年资产负债表总额不超过200万欧元的企业”。它使用专业顾问，涵盖的领域包括：数字发展、平等、金融、税收、人力资源、法律事务、新闻和宣传、房地产、营销和零售。这些服务为以下创意界别提供：社区艺术、舞蹈、设计、时装及纺织、电影、游戏及应用程式、文学、音乐、表演、产品设计及摄影、屏幕产业及动画、电视及数码媒体及视觉艺术。由于认识到该项目将贡献的价值，首席执行官的主席和董事提供了无限制的研究权限。该组织希望反思十年来的工作，并使其与各种文化习俗的广泛客户关系的异常丰富的数据库可供分析，以提高首席执行官的效率及其对在与客户打交道时使用的隐性和隐性知识的理解。研究团队将提供客户与首席执行官的执行和咨询团队之间互动的实时分析，以评估成功的领域和可能改进的领域。因此，这项研究将对文化支持机构的运作以及它如何参与创意经济中的知识交流进行前所未有的分析。同时，由于该研究将为首席执行官的知识库增加非常重要的新分析，它也举例说明了学者如何与文化支持机构一起参与高度建设性的文化管理。通过下面概述的方法，本研究将旨在了解首席执行官运作的资金和政策环境，以及如何将其转化为其内部要求，以及这些又如何塑造与客户的关系。研究小组还将设法了解客户如何向首席执行官寻求建议，这与他们可能寻求的其他建议来源有何关系，以及通过案例研究，这些建议如何影响（或不影响）文化企业的发展。该项目提供了一个特殊而及时的机会，可以进行全面的案例研究，仔细研究公共资助的文化机构如何从制度上和组织上理解和实施当代政策。这项研究将审查首席执行官追求的目标；它如何实现其目标；并询问从其总体经验中可以吸取哪些战略教训。主要的数据收集技术包括对文件和文本的评估，对大量客户数据的分析，档案研究，以及与董事会成员、员工、顾问、客户和其他关键政策参与者的访谈，项目团队有信心实现对所有这些人的良好访问。PI（施莱辛格）和Co-I（塞尔夫）带来了社会学、历史、档案、创意经济和政策分析方面的多学科专业知识。

The Cultural Enterprise Office (CEO) was established in 2002. It is supported by Creative Scotland, Aberdeen City Council, Dundee City Council, The City of Edinburgh Council and Glasgow City Council and its services are delivered in partnership with the Business Gateway network. The CEO undertakes a wide range of activities in support of cultural micro-businesses. In line with the EU's definition, 'Micro enterprises are defined as enterprises which employ fewer than 10 people and whose annual turnover or annual balance sheet total does not exceed 2 million euro'. The areas it covers - using specialist advisers - are: digital development, equalities, finance, taxation, human resources, legal affairs, press and publicity, property, marketing and retail. These services are provided for the following creative sectors: community arts, dance, design, fashion and textiles, film, games and apps, literature, music, performance, product design and photography, screen industries and animation, TV and digital media and visual arts. In recognition of the value that this project will contribute, the CEO's chair and director have offered unrestricted access for research. The organisation wishes to reflect on a decade's work and to make its exceptionally rich database of relations with a wide range of clients across a gamut of cultural practices available for analysis with a view to increasing the CEO's effectiveness and its understanding of the tacit and implicit knowledge that is used in dealing with clients. The research team will offer real time analysis of interactions between clients and the CEO's executive and advisory teams to assess areas of success and those that might be improved. The research will therefore constitute an unprecedented analysis of the workings of a cultural support body and how it engages in knowledge exchange in the creative economy. At the same time, because the research will add very significant new analysis to the CEO's knowledge base, it also exemplifies how academics can engage in highly constructive KE with a cultural support body. Through the methods outlined below, this study will aim to understand the funding and policy environment in which the CEO operates and how this is translated into its internal imperatives and how these in turn shape relations with clients. The research team will also seek to understand how clients approach the CEO for advice, how this relates to other sources of advice that they might pursue, and how - through case studies - that advice shapes (or does not shape) the development of cultural enterprises. This project constitutes an exceptional and timely opportunity to undertake a full-scale case study that scrutinises how contemporary policy is understood and implemented institutionally and organisationally by a publicly funded cultural agency. The research will examine the objectives pursued by the CEO; how it fulfils its objectives; and ask what strategic lessons may be drawn from its overall experience. The principal data-gathering techniques include the assessment of documents and texts, analyses of a rich holding of data on clients, archival research, and interviews with board members, staff, advisers, clients and other key policy actors, to all of whom the project team are confident of achieving excellent access. The PI (Schlesinger) and Co-I (Selfe) bring multi-disciplinary expertise in sociological, historical, archival, creative economy and policy analysis.