UCLIC / FIT Lab PLATFORM: Healthy interactive systems : Resilient, Usable and Appropriate Systems in Healthcare

当面对复杂的问题时，人们会求助于能够提高他们表现的工具。通过研究在高要求的情况下使用工具，我们获得了如何设计有效系统的宝贵见解。交互式计算机系统的设计是一个复杂和多方面的挑战，当这种系统用于变化，敏感和经常压力大的医疗环境时，这种挑战会被放大。健康是一个对社会具有巨大意义的领域，具有重大的战略意义。在临床实践、预防教育和慢性病治疗中使用互动技术已变得普遍。然而，有令人信服的证据表明，目前的医疗保健系统表现不佳：往往不可靠，难以使用，未能充分满足临床医生和患者的需求。令人惊讶的是，很少有人关注人们与这些技术的互动以及设计有效的互动。健康中的交互系统提出了许多交互研究者感兴趣的问题。注射泵等临床设备的界面显然很简单，但却导致了医疗错误，而在线材料的激增导致许多患者试图自我诊断或了解慢性病。设计与医疗保健系统的有效交互需要多学科方法;相反，我们可以通过在这种苛刻的环境中工作来测试和扩展HCI方法。例如，医疗器械的设计提出了开发正式建模技术的挑战，这些技术可用于分析复杂的，通常是混乱的系统。类似地，对患者互联网搜索的研究，以及他们与信息和围绕信息的丰富互动，挑战了我们对互动信息寻求的理解。这个平台资助汇集了两个具有互补技能和方法的研究小组，以及有效合作的记录。它将为制定健康互动系统的研究议程提供基本支持，健康互动系统指的是可靠、可用、适合其使用环境的系统，并增强其用户的能力，增强人们的理解和能力。对复杂性的关注导致了赠款期间的一些重要发展，这些发展形成了这次更新。其中包括重点从补偿用户的局限性（例如设计出错误，或帮助用户在信息搜索中重新制定查询）转向增强他们的能力（例如实现弹性行为，支持有意义的决策）和改善他们在健康方面的体验。该平台的更新将支持新的研究方向的发展，涵盖用户和系统的角度与医疗保健技术的个人和协作互动。而最初的赠款是在UCLIC举行，这次更新是UCLIC和斯旺西的FIT实验室之间的联合（继蒂姆布莱比的举动，建立这个新的组）。这种合作将UCLIC在以用户为中心的HCI方面的优势与FIT在以技术为中心的HCI方面的优势结合在一起，解决了需要多学科方法的研究问题。地理上的分裂需要仔细管理，但提供的好处包括互补的研究方法和不同的医疗背景和文化研究。平台赠款将提供职业发展机会和团体稳定性，并支持加强与国际团体以及从业人员和决策者的战略合作。

When faced by complex problems, people turn to tools that improve their performance. Through studying the use of tools in highly demanding circumstances we gain valuable insights into how to design effective systems. The design of interactive computer systems is a complex and multi-faceted challenge that is amplified when such systems are used in the varied, sensitive and often pressurised environment of healthcare.Health is a domain of immense significance to society, and of great strategic importance. The use of interactive technologies in clinical practice, preventative education and the treatment of chronic conditions has become pervasive. However, there is compelling evidence that current healthcare systems are under-performing: often unreliable, difficult to use, and failing to address the needs of clinicians and patients adequately. Surprisingly little attention has been paid to people's interactions with those technologies and designing effective interactions. Interactive systems in health raise many problems of interest to interaction researchers. Clinical appliances such as syringe pumps have apparently simple interfaces that nonetheless have contributed to medical errors, while the proliferation of online material leads to many patients attempting to self-diagnose or understand a chronic condition. The design of effective interactions with healthcare systems requires a multidisciplinary approach; conversely, we can test and extend HCI approaches by working in this demanding setting. For example, the design of medical appliances raises challenges of developing formal modelling techniques that can be used to analyse complex, often messy, systems. Similarly studies of patient's internet searches, and the rich interactions they have with and around information, challenge our understanding of interactive information seeking.This Platform grant brings together two research groups with complementary skills and approaches, and a track record of effective collaboration. It will provide base-line support for developing a research agenda in healthy interactive systems , by which we mean systems that are dependable, usable and appropriate to their contexts of use, and that empower their users, augmenting people's understanding and capabilities.This proposal builds on outcomes from the current Platform grant on The design and use of complex information spaces . The focus on complexity has resulted in some important developments over the period of the grant, which have shaped this renewal. These include a shift in focus from compensating for users' limitations (e.g. designing out error, or helping users reformulate queries in information seeking) to augmenting their capabilities (e.g. enabling resilient behaviours, supporting sense-making) and improving their experiences in a health context. This Platform renewal will support the development of new research directions that cover user and system perspectives on individual and collaborative interactions with technologies in healthcare.Whereas the original grant was held in UCLIC, this renewal is joint between UCLIC and the FIT Lab in Swansea (following Thimbleby's move to found this new group). This collaboration brings together UCLIC's strengths in user-focused HCI with FIT's in technology-focused HCI, addressing research problems that demand a multi-disciplinary approach. The geographical split will need careful management, but offers benefits including complementary research approaches and different healthcare contexts and cultures to study. The Platform grant will provide career development opportunities and group stability, and support the strengthening of strategic collaborations with international groups and also with practitioners and policy makers.