The governance of multi-sector public service delivery networks.

在发达经济体中，利用受市场影响的工具来指导公共服务的提供已变得无处不在，但承包复杂服务的经验表明，我们仍处于学习曲线的陡峭部分，无法很好地做到这一点。在这种做法下，普遍存在批发市场失灵的风险（如Carillion的情况所示）以及市场失灵的风险，这在更复杂、跨领域的公共服务提供的反复表现不佳中得到了经验。政府对这一外包困境的主要回应是，承认大量纳税人的钱将继续通过私营部门和自愿部门供应商流入，并提出了加强市场管理和合同条款的建议。这种回归——在其他地方被描述为“拜占庭式的规章制度”（Brown et al., 2018, p. 740）——未能与私营部门最新的经验性合同实践联系起来（如通过紧急的“正式关系合同”实践所说明的），也未能与网络治理安排的较小的地方实验联系起来(例如，通过整合委员会与主要“结果”合同进行城市区域级协调（Whitworth & Carter），2018年)和地方政府使用社会影响债券)。该研究金旨在采用一系列新颖的研究方法，以确定和告知可用于更有效和高效地协调服务提供的替代治理和合同实践。拟议的项目旨在研究在供应商组织相互交织的网络中促进协作和集体问责制的替代调试方法。这个生动的研究问题提出：政府如何更好地管理复杂的服务提供网络，以更全面、更好地支持生活复杂、目前与一系列公共服务参与者互动的公民？至关重要的是，准市场和合同的结构方式将对调整服务提供商对国家、服务用户或服务提供商自身优先事项的关注产生重要影响。反过来，预计这将对服务的数量、成本、质量、分配和凝聚力产生重要影响，从而对参与社会方案的公民的生活经验和“结果”产生重要影响。这一雄心勃勃的、跨学科的奖学金提案旨在将公共管理、应用经济学和社会政策的理论发展与实证工作结合起来，并通过与两个英国中央政府部门的合作促进。与工作和养老金部以及数字、文化、媒体和体育部的政府包容性经济部门的合作将提高研究的影响，并实质性地加强我们对成功的公共服务合同和管理的关键机制的理解。计划中的奖学金为申请人提供了扩展其已经充满活力的出版记录和新兴学术领导力的机会。主办机构——牛津大学布拉瓦尼克政府学院——对该奖学金给予了强有力和实质性的认可。在这里，卡特博士和她目前在政府成果实验室的团队预计将对学院未来在公共服务卓越方面的专业知识中心至关重要。至关重要的是，UKRI未来领袖奖学金为卡特博士提供了进一步发展独立学术身份的机会。该奖学金的持续时间和明确强调领导潜力的发展，使其成为卡特博士在社会政策和公共管理交叉领域加强这一新兴领域知识基础的理想计划。

The use of market-inspired instruments for steering public service delivery has become ubiquitous across developed economies and yet the experience with contracting for complex services suggests that we are still in the steep portion of the learning curve on how to do this well. Under such approaches there are pervasive risks of wholesale market failure (as seen in the case of Carillion) as well as market malfunctioning, experienced in the repeatedly poor performance of more complex, cross-cutting public service delivery. The primary government response to this outsourcing dilemma acknowledges that large amounts of tax-payers' money will continue to be channelled through private sector and voluntary sector providers and offers recommendations for tightening up market stewardship and contract terms. This return - to what has elsewhere been described as a "byzantine tower of rules and regulations" (Brown et al., 2018, p. 740) - fails to connect with the latest empirical contracting practice from the private sector (as illustrated through emergent 'formal relational contracting' practice) or from smaller local experiments with networked governance arrangements (for example, City Region-level coordination via integration boards with prime 'outcome' contracts (Whitworth & Carter, 2018) and local authorities' use of social impact bonds). This Fellowship seeks to deploy a novel selection of research methods to identify and inform alternative governance and contracting practices that may be deployed to more effectively and efficiently coordinate service provision. The proposed project aims to investigate alternative commissioning approaches available when there is an ambition to foster collaboration and collective accountability across an interwoven network of provider organisations. The animating research question asks: How can government better steward complex networks of service provision to more holistically and better support citizens with complex lives and who currently interact with a range of public service actors? Crucially, the way the quasi-market and contracts are structured will have important implications for attuning the attentiveness of service providers to the priorities of either the state, service users, or providers themselves. This in turn is expected to have important implications for the quantity, cost, quality, distribution and cohesiveness of services and consequently on the lived experience and 'outcomes' of citizens engaged in social programmes. This ambitious, discipline-spanning Fellowship proposal seeks to entwine theoretical developments at the interface of public administration, applied economics and social policy, with empirical work facilitated through collaboration with two British central Government departments. Partnership with the Department for Work and Pensions and the Government Inclusive Economy Unit within the Department for Digital, Culture, Media & Sport will elevate research impact and substantively enhance our understanding of the key mechanisms for successful public service contracting and stewardship. The planned Fellowship brings the opportunity to extend the applicant's already vibrant publication record and emergent scholarly leadership. The host institution - the Blavatnik School of Government at the University of Oxford - offers strong and substantive endorsement of the Fellowship. Here Dr Carter and her current team at the Government Outcomes Lab are expected to be vital to the School's future hub of expertise in public service excellence. Crucially, the UKRI Future Leaders Fellowship brings the opportunity for Dr Carter to carve time to further develop an independent academic identity. The duration and explicit emphasis on the development of leadership potential make this Fellowship the ideal scheme for Dr Carter to bolster the intellectual underpinning of this emergent field at the intersection of social policy and public management.