Stop Service to Obviously-Intoxicated Patrons

 描述(由申请者提供)：负责任零售论坛(RRF)寻求开发一种新的干预措施，即停止为明显醉酒的顾客提供服务(SSTOP)，以减少与过度饮酒相关的发生率和危害。SSTOP仿照RRF的有效计划，利用神秘购物者对工作人员身份检查行为的反馈来减少对未成年人的酒类销售，SSTOP将(1)对服务场所进行“伪醉的”神秘商店(“P-I/MS”)检查，雇用试图购买酒精饮料但有明显醉酒迹象的演员，(2)向持牌人提供视频链接，以观看访问其场所的P-I/MS的行为和对实际工作人员行为的保密反馈，(3)为工作人员提供简短的在线培训，了解如何识别和熟练地拒绝醉酒顾客的服务，以及(4)为社区提供一种衡量过度服务流行程度的指标。拟议的研究将：(1)开发一个计划原型，将RRF P-I MS检查与简短的在线过度服务拒绝培训相结合，使用Klein Buendel(“KB”)(R01 AA14982)开发的过度服务拒绝模块作为其WaytoServe责任饮料服务计划的一部分。(2)与三个州的州和社区利益相关者测试SSTOP原型，代表不同的州责任饮料服务(RBS)培训政策：加利福尼亚州、马里兰州和马萨诸塞州。在每个州，我们将：与州酒精监管机构和社区许可委员会进行结构化访谈，以确定他们对原型SSTOP计划的反应与行业协会及其行业合作伙伴进行结构化访谈，以确定他们对原型SSTOP计划的反应，并测试报文传送以吸引行业支持领导内部许可证持有人的重点小组，以确定他们对原型SSTOP计划和报文传送的回应对州和社区高速公路安全机构进行结构化访谈，以确定他们对原型SSTOP计划的回应，并制定高速公路安全应用的参数和结果衡量标准。

 DESCRIPTION (provided by applicant): The Responsible Retailing Forum ("RRF") seeks to develop a new intervention, Stop Service to Obviously- Intoxicated Patrons ("SSTOP"), to reduce the incidence and harm associated with over-service of alcohol. Modeled after RRF's effective program to reduce alcohol sales to minors using Mystery Shopper feedback on staff ID-checking conduct, SSTOP would (1) conduct "Pseudo-Intoxicated" Mystery Shop" ("P-I/MS") inspections of serving establishments, employing actors who seek to purchase an alcohol beverage while showing obvious signs of intoxication, (2) provide licensees with a video link to view the behavior of the P-I/MS that visited their establishments and confidential feedback on actual staff conduct, (3) provide staff with brief online training in the recognition and skillful refusal of service to intoxicated patrons, and (4) provide communities with a measure of the prevalence of over-service. The proposed study will: (1) develop a prototype of a program that combines the RRF P-I MS inspections with a brief, online over-service refusal training, employing the over-service refusal module developed by Klein Buendel ("KB") (R01 AA14982) as part of its WaytoServe Responsible Beverage Service program (2) test the SSTOP prototype with state and community stakeholders in three states, representing different state Responsible Beverage Service (RBS) training policies: California, Maryland and Massachusetts. In each state we will:  conduct structured interviews with state alcohol regulators and community licensing commissions to determine their responses to the prototype SSTOP program  conduct structured interviews with trade associations and their industry partners to determine their responses to the prototype SSTOP program and to test messaging to engage industry support  conduct focus groups of on-premises licensees to determine their responses to the prototype SSTOP program and messaging  conduct structured interviews with state and community highway safety agencies to determine their responses to the prototype SSTOP program and develop parameters and outcome measures for highway safety applications.