Development of FlexPBX Portal Process Automation Tool

Digital Advantage Group Inc.(DAGI)是一家总部位于萨尼亚的客户服务公司，在萨尼亚和安大略省伦敦都设有办事处。DAGI专注于为中小企业/SME客户提供对其通过互联网通信的硬件和/或软件的支持。这包括但不限于路由器、交换机、IP语音(VoIP)电话、PC、服务器和云备份。与Lambton College的信息技术和通信研究中心(ITCRC)合作，DAGI的目标是开发一个流程自动化平台，以提高他们配置和实施新客户FlexPBX VoIP电话、支持和更改现有客户信息的能力，并营销他们的FlexPBX产品，以使其在加拿大的市场份额进一步扩大，成为一种易于管理和维护的产品。该项目旨在通过开发该平台，通过增强的图形用户界面以更高效、更可靠的方式管理客户请求，从而提升DAGI的现有服务。新开发的系统还将允许客户与他们提供的服务进行更好的互动，授权他们调整他们的账户和个人资料细节，为他们提供控制和定制服务的自由，以满足他们的业务目标。此外，新的流程自动化工具将允许在DAGI的整个网络中更新远程输入的信息，而不需要工作人员重新输入信息。该平台将拥有一个有吸引力的界面，该界面功能强大，易于导航，使DAGI的客户能够更好地控制他们自己的办公室通信系统。

Digital Advantage Group Inc. (DAGI) is a Sarnia-based customer service oriented company with office locations in both Sarnia and London, ON. DAGI is focused on providing SMB/SME clients with supports for their hardware and/or software that communicates over the Internet. This includes, but is not limited to routers, switches, voice-over-IP (VoIP) telephones, PC's, servers, and cloud backups. In collaboration with Lambton College's Information Technology and Communication Research Centre (ITCRC), DAGI is aiming to develop a process automation platform to improve upon their ability to provision and implement new customer FlexPBX VoIP phones, support and change existing client information, and market their FlexPBX product to allow further market share across Canada as a product that is easy to manage and maintain.The project aims to elevate DAGI's existing services by developing the platform to manage customer requests in a more efficient and reliable manner via an enhanced graphical user interface. The newly developed system will also allow for better customer interaction with their provided services by authorizing them to adjust their account and profile details, providing them with the freedom to control and tailor their services to meet their business goals. As well, the new process automation tool will allow for information updates inputted remotely to be updated across DAGI's entire network without requiring staff to re-input the information. The platform will have an appealing interface that is functional and easy to navigate for DAGI's clients to have better control of their own office communication systems.