Crisis management of interdependent systems, communication and coordination: A perspective on medium‐scale events

Crisis management of interdependent systems, communication and coordination: A perspective on medium‐scale events
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相互依存系统的危机管理、沟通与协调:中型事件的视角

DOI:
10.1111/1468-5973.12479
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发表时间:
2023
影响因子:
3.1
通讯作者:
Love, Nancy
Love, Nancy
中科院分区:
管理学3区
文献类型:
--
作者:
Islam, Khairul;Laskey, Allison;Schwetschenau, Sara;Sheppard, Ronisha;Smith, Richard;Sobeck, Joanne;Stanley, Erin;Taylor, Kristin;Kilgore, Paul;Love, Nancy

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这项研究调查了中等规模的破坏性事件,以了解这些事件如何影响两个相互依赖的系统之间的沟通和协调(即,水系统和公共卫生系统)。中等规模的事件是经常被忽视的常规事件,因为它们比大规模事件发生的频率更高,但它们有可能提供有关系统状态和脆弱性的重要信息,如果管理不当,可能会级联成更大规模的危机。一项对美国公共饮用水系统的调查(N= 471)显示,中等规模的活动促进了协调,特别是当这些活动具有公共维度时。研究结果还表明,水系统的几个特点,包括地表水资源,系统规模和所有权类型与公共卫生系统的互动水平较高。此外,网络分析确定了三个不同的子网络,从事应急响应活动。工作关系的强度与协调的应急反应、协调的公众反应、规划和技术援助密切相关。研究结果对理论和危机管理都有影响。
This research investigates medium‐scale disruptive events to understand how these events influence communication and coordination between two interdependent systems (i.e., the water system and the public health system). Medium‐scale events are events that are often overlooked as routine as they occur with more frequency than large‐scale events, yet they have the potential to provide important information about the state and vulnerability of systems, and, if not managed appropriately, can cascade into larger‐scale crises. A survey of US public drinking water systems (N= 471) shows that medium‐scale events promote coordination, especially when those events have a public dimension. Findings also reveal that several features of water systems including surface water sources, system size, and ownership types are associated with higher levels of interaction with the public health systems. Additionally, a network analysis identifies three distinct subnetworks that engage in emergency response activities. The strength of the working relationship was strongly associated with coordinated emergency responses, coordinated public responses, planning, and technical assistance. Findings have implications for both theory and crisis management.
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