Meeting the Performance Challenge of Low Wage Workers Who Need to Perform at a High Wage Standard; Engineering Aggressive Learning Interventions into Work

应对需要高工资标准的低工资工人的绩效挑战；

• 批准号: 0423398
• 负责人: Lia DiBello
• 金额: --
• 依托单位: CUNY Graduate School University Center
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2004
• 资助国家: 美国
• 起止时间: 2004-09-01 至 2007-08-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=0423398&HistoricalAwards=false
• 关键词: Meeting; Performance; Challenge; Low; Wage

This research focuses on organizational change involving low wage, front-line workers in poorly performing organizations. The project examines the effect of learning interventions, such as simulations and feedback, to change the work effectiveness of low wage workers, even when the nature of the work itself does not change. In this field study, the workers are animal care technicians supporting biotech and medical research. Here, the regulatory environment has become more rigorous, while research on animals has become more complex. Theoretically, the proposal focuses on how workers think about and understand change and how this affects organizational performance. The research is based on theories of adult cognition and learning and change in organizations. The key hypothesis is that workers will use simulation and feedback data to improve individual and team performance. A second hypothesis is that different workers will use different forms of feedback to understand and improve performance. The broader impact is greater job security and satisfaction for workers who can contribute to high performance and understand their role in their organization's success. The study's results will also inform theories of organizational change on the respective roles of educational interventions and work environment changes, showing how they can be coordinated for maximum benefit.

这项研究的重点是组织变革，涉及低工资，一线工人在绩效不佳的组织。该项目研究了学习干预的效果，如模拟和反馈，以改变低工资工人的工作效率，即使工作本身的性质没有改变。在这项实地研究中，工作人员是支持生物技术和医学研究的动物护理技术人员。在这里，监管环境变得更加严格，而对动物的研究也变得更加复杂。从理论上讲，该提案的重点是工人如何思考和理解变化，以及这如何影响组织绩效。该研究基于成人认知、组织学习和变革的理论。关键的假设是，工人将使用模拟和反馈数据，以提高个人和团队的表现。第二个假设是，不同的员工会使用不同形式的反馈来理解和提高绩效。更广泛的影响是，能够为高绩效做出贡献并了解自己在组织成功中的作用的员工的工作保障和满意度更高。 这项研究的结果还将告知教育干预和工作环境变化各自作用的组织变革理论，显示如何协调它们以获得最大利益。