SBIR Phase I: Understanding 'Construction/Deconstruction' and the Role of Resistance in Accelerated Learning

Workplace Technologies Research Inc.(WTRI)的这个小型企业创新研究第一阶段项目将探索该公司较为成功的技术实施之一所揭示的学习的基本原则，在该技术实施中，用户知识和系统性能被发现是至关重要的。所涉及的数据是对3500名车间人员进行的，他们接受了一项关于复杂计算机技术的基于活动的培训练习。WTRI的培训是基于研究表明，有经验的成年人在解决工作问题的背景下学习复杂的概念。学员被接受并迅速发展为“专家”用户表明，用于设计培训的一套特定原则可能是学习复杂技术的关键因素。此外，高抵抗力员工后来的高表现可能表明抵抗力在创新中发挥了重要作用。该项目力求确定重要的学习机制，并寻找扩大其应用的方法。特别是，该项目力求为设计加速学习的方法提供基础，这些方法可作为实际工作活动的一部分，不需要因离线培训而产生的大量费用和生产力损失。同时，该模型还具有显著的潜力，可以增强我们对“构建/解构”和阻力在加速学习中的作用的理解。WRTI构思了一个模型，迭代技术实施模型(ITIM(TM))，以提高技术部署的成功率，以工人采用和长期保留的时间来衡量。如果能够从手头的大量、丰富的数据集中提炼出使变革培训和技术采用方法如此成功的原则，该模式将极有可能推广技术采用/替代过程的便利化。这种升华反过来可以促进适当的培训选择和设计以及更快地实施变革，从而使更广泛的公司更容易负担得起所需的援助。

This Small Business Innovation Research Phase I project from Workplace Technologies Research Inc. (WTRI) will explore the basic principles of learning revealed by one of the firm's more highly successful technology implementations in which user knowledge and performance with the system were found to be critical. The data involved were collected on 3500 shopfloor personnel who were given an activity-based training exercise on a complex computer technology. WTRI's training was based on research showing that experienced adults learn complex concepts in the context of solving problems at work. The trainees' acceptance and rapid development as 'expert' users suggest that a particular set of principles used to design the training may be a key element in learning complex technologies. Further, the later high performance of highly 'resistant' workers may indicate an important role of resistance in innovation. The project seeks to identify the important mechanisms of learning and to find ways to broaden their application. In particular, the project seeks to provide the foundation for designing methods of accelerating learning that can be part of the context of the actual work activity and that will not require the considerable expense and lost productivity incurred with off-line training. At the same time, the model also has significant potential for enhancing our understanding of 'construction/deconstruction' and the role of resistance in accelerated learning.WRTI has conceived of a model, Iterative Technology Implementation Model (ITIM(TM)), to increase technology deployment success rates as measured by time to adoption by the workers and long term retention. The model has great potential for generalizing the facilitation of the process of technology adoption/ replacement, if the principles that have made the approach to training for change and technology adoption so successful can be distilled from the large, rich data set at hand. This distillation can in turn facilitate appropriate training selection and design and faster implementation of change, thus making needed assistance more affordable to a broader spectrum of companies.