SBIR Phase I: Software for Developing Consumer-Driven Healthcare Solutions

这个小型企业创新研究（SBIR）第一阶段项目的更广泛的影响/商业潜力是，它为医院做好了消费者驱动的医疗保健的准备。 2015年，44%的美国消费者将参加高免赔额保险计划8。 越来越多的消费者将决定去哪里接受护理。 该软件为医院提供了快速，轻松地访问有关如何改善患者体验的可操作见解。 其结果是忠诚的病人和家庭，反复返回医院的照顾。 这意味着医院拥有强大的客户基础和财务安全。 预计该软件还将对医疗保健成本产生积极影响。 它为医院提供了一个？患者反馈回路？这使得医院更容易就提供护理的新方法征求病人的意见，例如为工作的慢性病病人提供清晨视频课程。 这种对患者反馈的轻松访问也有助于医院预测患者的问题，并防止昂贵的急诊室或医院之旅。该项目旨在解决一个新出现的医疗保健问题？如何在改善患者体验的同时改善财务业绩。 今天的医院依靠联邦政府授权的一般调查来监测病人的满意度。 很少有提供者能够获得反馈，使他们能够识别和解决与患者有关的问题。 该项目通过开发能够快速有效地分析患者最近医院经历的软件来解决这个问题。 该工具不仅可以识别患者需要解决的问题？报告还强调了机会，例如如何简化医院出院手续。 目前还没有软件可用于分析患者的对话和故事。 这项研究将开发一个字典的单词和短语，病人通常使用时，描述他们的医院经验。 它将评估从患者故事中提取洞察力的替代方法，以确定哪种方法提供最准确的结果。 这类软件还能？学习？，也就是说，新的单词或短语可以被添加到系统中，因此软件实际上随着时间的推移而变得更智能。 最后，该软件将总结和报告患者的反馈，使医院知道什么问题是最重要的？从病人身上？的观点。

The broader impact/commercial potential of this Small Business Innovation Research (SBIR) Phase I project is that it prepares hospitals for consumer-driven healthcare. In 2015 44% of US consumers will be enrolled in high deductible insurance plans8. Increasingly consumers will be deciding where to go for care. This software provides hospitals with fast, easy access to actionable insight on how to improve patient experiences. The result is loyal patients and families that repeatedly return to the hospital for care. This means a strong customer base and financial security for the hospital. The software is also expected to have a positive impact on healthcare costs. It provides hospitals with a ?patient feedback loop? that makes it easier for hospitals to seek patient input on new ways to deliver care e.g. early morning video classes for working, chronically ill patients. This easy access to patient feedback also helps hospitals anticipate patient problems and prevent costly trips to the emergency department or hospital. This proposed project addresses an emerging healthcare problem?how to improve financial results while improving the patient experience. Hospitals today rely on generic surveys mandated by the federal government to monitor patient satisfaction. Few providers have access to feedback that allows them to identify and fix problems that matter to their patients. This project solves the problem by developing software that is able to quickly and efficiently analyze patient stories about recent hospital experiences. This tool not only identifies problems that need fixing from the patient?s perspective, it also highlights opportunities, e.g. how to streamline hospital discharges. There currently is no software available for analyzing patient conversations and stories. This research will develop a dictionary of words and phrases that patients commonly use when describing their hospital experiences. It will evaluate alternative methods for extracting insight from patient stories to determine which approach delivers the most accurate results. This type of software is also able to ?learn?, i.e. new words or phrases can be added to the system so the software actually becomes smarter over time. Finally, the software will summarize and report patient feedback so hospitals know what issues are most important?from the patient?s perspective.