SBIR Phase I: Software for Developing Consumer-Driven Healthcare Solutions

SBIR 第一阶段：用于开发消费者驱动的医疗保健解决方案的软件

• 批准号: 1448198
• 负责人: Mary Kay O'Connor
• 金额: $ 15万
• 依托单位: PatientsVoices, Inc.
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2015
• 资助国家: 美国
• 起止时间: 2015-01-01 至 2015-06-30
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=1448198&HistoricalAwards=false
• 关键词: SBIR; Phase; Software; Developing; Consumer

The broader impact/commercial potential of this Small Business Innovation Research (SBIR) Phase I project is that it prepares hospitals for consumer-driven healthcare. In 2015 44% of US consumers will be enrolled in high deductible insurance plans8. Increasingly consumers will be deciding where to go for care. This software provides hospitals with fast, easy access to actionable insight on how to improve patient experiences. The result is loyal patients and families that repeatedly return to the hospital for care. This means a strong customer base and financial security for the hospital. The software is also expected to have a positive impact on healthcare costs. It provides hospitals with a ?patient feedback loop? that makes it easier for hospitals to seek patient input on new ways to deliver care e.g. early morning video classes for working, chronically ill patients. This easy access to patient feedback also helps hospitals anticipate patient problems and prevent costly trips to the emergency department or hospital. This proposed project addresses an emerging healthcare problem?how to improve financial results while improving the patient experience. Hospitals today rely on generic surveys mandated by the federal government to monitor patient satisfaction. Few providers have access to feedback that allows them to identify and fix problems that matter to their patients. This project solves the problem by developing software that is able to quickly and efficiently analyze patient stories about recent hospital experiences. This tool not only identifies problems that need fixing from the patient?s perspective, it also highlights opportunities, e.g. how to streamline hospital discharges. There currently is no software available for analyzing patient conversations and stories. This research will develop a dictionary of words and phrases that patients commonly use when describing their hospital experiences. It will evaluate alternative methods for extracting insight from patient stories to determine which approach delivers the most accurate results. This type of software is also able to ?learn?, i.e. new words or phrases can be added to the system so the software actually becomes smarter over time. Finally, the software will summarize and report patient feedback so hospitals know what issues are most important?from the patient?s perspective.

这个小企业创新研究（SBIR）第一阶段项目的更广泛的影响/商业潜力是，它使医院为消费者驱动的医疗保健做好准备。2015年，44%的美国消费者将参加高免赔额保险计划。越来越多的消费者将决定去哪里就医。该软件为医院提供了快速，方便地访问如何改善患者体验的可操作的见解。结果是忠实的病人和家属不断回到医院接受治疗。这意味着医院拥有强大的客户基础和财务保障。预计该软件还将对医疗成本产生积极影响。它为医院提供？病人反馈回路？这使得医院更容易寻求患者对提供护理的新方法的投入，例如为工作的慢性病患者提供清晨视频课程。这种容易获得患者反馈的方式也有助于医院预测患者的问题，并避免昂贵的急诊或住院之旅。这个拟议的项目解决了一个新出现的医疗保健问题？如何在改善患者体验的同时改善财务结果。今天的医院依靠联邦政府授权的一般性调查来监测病人的满意度。很少有医疗服务提供者能够获得反馈，从而识别和解决对患者重要的问题。这个项目通过开发软件来解决这个问题，该软件能够快速有效地分析病人最近在医院的经历。该工具不仅可以识别患者需要解决的问题。从美国的角度来看，它也强调了机会，例如如何简化医院出院。目前还没有软件可以用来分析病人的谈话和故事。这项研究将开发一个单词和短语的字典，病人通常使用时，描述他们的医院经历。它将评估从患者故事中提取见解的替代方法，以确定哪种方法提供最准确的结果。这种类型的软件还能够“学习”。也就是说，新的单词或短语可以添加到系统中，所以随着时间的推移，软件实际上会变得更智能。最后，该软件将总结和报告患者的反馈，以便医院知道哪些问题是最重要的。从病人那里？年代的视角。