EAGER: Transformative Emergency Dispatch Protocols for a Sixty Second Response

EAGER：用于六十秒响应的变革性紧急调度协议

• 批准号: 1637291
• 负责人: Ram Dantu
• 金额: $ 25万
• 依托单位: University of North Texas
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2016
• 资助国家: 美国
• 起止时间: 2016-09-01 至 2020-08-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=1637291&HistoricalAwards=false
• 关键词: EAGER; Transformative; Emergency; Dispatch; Protocols

EAGER: Smart and Connected Communities: Transformative Emergency Dispatch Protocols for a Sixty Second ResponseIt is estimated that on average, every individual in the United States or Canada will call for emergency assistance at least twice during his or her lifetime. In a 9-1-1 call, the dispatcher first collects critical information (e.g., location, call-back number, what happened), assesses the situation, and then decides whether and what to dispatch. Once first responders (police, fire, medical) are dispatched, it takes anywhere from a few minutes to several tens of minutes before the first responders arrive. How much a person can do during the pre-arrival time is very critical. It can make the difference between rapid vs. prolonged recovery, temporary vs. permanent disability, and ultimately life and death. However, the caller is often left without the benefit of life-saving instructions while waiting for help. Meanwhile, the dispatchers constantly face a 60-second dilemma; that is within 60 seconds, they need to make a complicated but important decision in a very limited period: whether to dispatch and, if so, what to dispatch. We believe that the results of this proposed emergency dispatch protocols will provide directions to shorten the total response time, reduce the volume of 9-1-1 calls, decrease the operating cost of 9-1-1 call centers, and successfully establish a 60-second response mechanism in emergency dispatching. There is a huge interest in Next Generation 9-1-1 (NG 9-1-1) in not only in the academic community, but also in the operational community of 9-1-1 service providers, network application developers, federal agents, and first responders. By closely collaborating with call takers, dispatchers, emergency physicians, standard body (NENA) and NG 9-1-1 architects, we can achieve results that will not only provide a promising approach for emergency medicine but also guide the preparation of real-world practitioners. The developed dispatch protocols can be used for telemedicine applications where the physicians are able to remote media control the sensors in mobile phones and collect information from patients. In turn, these protocols can help nursing homes in suburban areas where access to specialists is limited.Next-generation (NG) 9-1-1 is being deployed for higher bandwidth and better routing of 9-1-1 calls.in smart and connected communities With mobile voice and video over IP, and remote control functions, dispatchers can get access to different forms of information (e.g., text, images, and video). In particular, dispatchers will be able to utilize sensors such as cameras, microphones, speakerphones, accelerometers, and pressure sensors for accurately assessing a situation. PI plans to use the already developed technologies such as measuring heart rate, respiratory rate, and the depth of CPR compressions from the previous awards. In this proposal, we want to address on how multimedia information can help the dispatchers and improve pre-arrival instructions to the callers to accomplish required emergency tasks (e.g., CPR or operate a fire extinguisher). The proposed research makes several unique contributions: i) developing new services for NG 9-1-1 for supporting callers and dispatchers prior to the arrival of the first responders, one of the most critical yet neglected areas in emergency dispatching, ii) exploring several fundamental research issues (e.g., index of difficulty of tasks, communication media optimization, miscommunication quantification) related to emergency task executions facilitated by using a mobile phone, which have not been examined before and are not well understood, iii) providing a sea change in the understanding of human-machine interface in NG9-1-1 in emergency dispatching, iv) providing an effective and efficient 60-second response mechanism in emergency dispatching, and v) facilitating a revised set of dispatch protocols for accurate identification of needed medical care.

EAGER：智能互联社区：据估计，平均而言，美国或加拿大的每个人在一生中至少会呼叫两次紧急援助。在9-1-1呼叫中，调度员首先收集关键信息（例如，位置、回叫号码、发生了什么），评估情况，然后决定是否派遣以及派遣什么。一旦第一响应者（警察，消防，医疗）被派遣，它需要从几分钟到几十分钟的任何地方之前，第一响应者到达。一个人在到达前的时间里能做多少事情是非常关键的。它可以决定快速与长期恢复，暂时与永久残疾，以及最终的生与死。然而，打电话的人在等待帮助时往往得不到救生指示。与此同时，调度员经常面临60秒的困境;也就是说，在60秒内，他们需要在非常有限的时间内做出复杂但重要的决定：是否调度，如果是，调度什么。我们相信，本研究所提出的紧急调度协议的结果将提供方向，以缩短总响应时间，减少9-1-1呼叫量，降低9-1-1呼叫中心的运营成本，并成功地建立了60秒的响应机制，在紧急调度。不仅在学术界，而且在9-1-1服务提供商、网络应用程序开发人员、联邦代理和第一响应者的操作界，都对下一代9- 1-1（NG 9-1-1）有着巨大的兴趣。通过与呼叫接听者、调度员、急诊医生、标准机构（NENA）和NG 9-1-1架构师密切合作，我们可以取得的成果不仅为急诊医学提供了一种有前途的方法，而且还可以指导现实世界从业者的准备工作。所开发的调度协议可用于远程医疗应用，其中医生能够远程媒体控制移动的电话中的传感器并从患者收集信息。反过来，这些协议可以帮助郊区的疗养院，那里的专家访问是有限的。下一代（NG）9-1-1正在部署更高的带宽和更好的路由9-1-1 calls.in智能和连接的社区通过IP上的移动的语音和视频，以及远程控制功能，调度员可以访问不同形式的信息（例如，文本、图像和视频）。特别是，调度员将能够利用传感器，如摄像头，麦克风，扬声器，加速度计和压力传感器来准确评估情况。PI计划使用已经开发的技术，如测量心率，呼吸率和CPR按压的深度。在这个建议中，我们希望解决多媒体信息如何帮助调度员和改善到达前的指示，以完成所需的紧急任务（例如，CPR或操作灭火器）。 拟议的研究作出了几个独特的贡献：i）开发NG 9-1-1的新服务，用于在第一响应者到达之前支持呼叫者和调度员，这是紧急调度中最关键但被忽视的领域之一，ii）探索几个基础研究问题（例如，任务难度指数、通信媒体优化、错误通信量化）与通过使用移动的电话促进的紧急任务执行相关，其之前没有被检查并且没有被很好地理解，iii）在紧急调度中提供对NG 9 -1-1中的人机界面的理解的巨大变化，iv）在紧急调度中提供有效和高效的60秒响应机制，以及v）促进一套经修订的调度规程，以准确识别所需的医疗护理。