The New Normal, The New Research: (Re-)Theorizing the Phenomenon of Remote Working

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Our study unfolded the immediate and longer-term impacts of WFH during COVID-19 on business management.By interviewing and surveying professional workers undergoing and managing WFHin Hong Kong, Japan, and South Korea, we found that employees, particularly for those who are in Japan and South Korea, tended to investigate and learn on their own without consulting their colleagues when they needed to resolve problems or learn new knowledge.Many respondents also reported issues in communication with digital technologies, resuling in information and knowledge loss.We also identified the longer-term problem of talent shortage and knowledge imbalance in the labor market in the post-pandemic era.