Team processes, identification, and reliable performance: Implementing the Balanced Scorecard in health service teams

团队流程、识别和可靠绩效：在卫生服务团队中实施平衡计分卡

• 批准号: LP0560704
• 负责人: A/Prof Neil Paulsen
• 金额: $ 11.8万
• 依托单位: The University of Queensland
• 依托单位国家: 澳大利亚
• 项目类别: Linkage Projects
• 财政年份: 2006
• 资助国家: 澳大利亚
• 起止时间: 2006-06-08 至 2010-12-30
• 项目状态: 已结题
• 来源: https://dataportal.arc.gov.au/RGS/Web/Grants/LP0560704
• 关键词: Team; processes; identification; reliable; performance

The aims of this research are to examine factors that enhance the reliability of performance of health service teams. These teams are required to deliver outcomes with a high degree of consistency and reliability. We draw on social identity theory and research on high reliability organisations (HROs) to identify the factors that contribute to improved reliability in teams. Second, we explore whether organisational strategy processes such as the Balanced Scorecard (BSC) infiltrate work processes and influence team outcomes. Our aim is to examine whether the implementation of the BSC interacts with team dynamics to enhance the reliability of performance in teams.

本研究的目的是探讨提高卫生服务团队绩效可靠性的因素。这些团队需要交付具有高度一致性和可靠性的结果。我们利用社会认同理论和对高可靠性组织（HROs）的研究来确定有助于提高团队可靠性的因素。其次，我们探讨平衡计分卡（BSC）等组织战略过程是否渗透到工作过程中并影响团队结果。我们的目的是检验平衡计分卡的实施是否与团队动态相互作用，以提高团队绩效的可靠性。