Team processes, identification, and reliable performance: Implementing the Balanced Scorecard in health service teams

本研究的目的是探讨提高卫生服务团队绩效可靠性的因素。这些团队需要提供高度一致性和可靠性的成果。我们借鉴社会认同理论和高可靠性组织（HRO）的研究，以确定有助于提高团队可靠性的因素。其次，我们探讨是否组织战略过程，如平衡计分卡（BSC）渗透到工作流程和影响团队的成果。我们的目的是研究平衡计分卡的实施是否与团队动态相互作用，以提高团队绩效的可靠性。

The aims of this research are to examine factors that enhance the reliability of performance of health service teams. These teams are required to deliver outcomes with a high degree of consistency and reliability. We draw on social identity theory and research on high reliability organisations (HROs) to identify the factors that contribute to improved reliability in teams. Second, we explore whether organisational strategy processes such as the Balanced Scorecard (BSC) infiltrate work processes and influence team outcomes. Our aim is to examine whether the implementation of the BSC interacts with team dynamics to enhance the reliability of performance in teams.