Evaluation Study of Service Providers under the Long-term Care Insurance

调查对象：长期护理保险下需要照顾的老年人调查人数：344人调查方法：面对面访谈研究时间：2002年4月- 5月对服务提供者的评价分为服务满意度评价、护理管理者评价、服务评价三个方面。总的来说，用户对它们的评价是积极的。特别是，近70%的服务使用者对6类服务提供者提供的护理服务感到满意。各服务提供者的服务满意度差异不大。结果表明，服务提供者在某些类型的护理服务中差异很大。换句话说，一些提供者专注于提供某些特定的服务。在护理管理者的评价、向用户提供信息、监控等方面，用户给出了积极的评价。另一方面，用户对长期护理保险制度本身产生了负面影响，如费用、服务次数、运输服务等。

Respondents : Elderly in need of care under the long-term care insuranceNumber of Respondents: 344 Method: Face-to-face InterviewsResearch Period: April thru May, 2002With regard to evaluation of service providers, we evaluated them in terms of service satisfaction, evaluation of care managers, service evaluation. As a whole, users evaluated them positively. Especially, almost 70% of service users were satisfied with care services provided by six types of service providers. There was little difference of service satisfaction among those providers.The result showed that service providers varied largely in some kinds of care services. In other words, some providers focused on providing some specific services.Regarding to evaluation of care managers, giving information to users, monitoring, and so forth, users indicated positive evaluation. On the other hand, users showed negative impact on the system of long-term care insurance itself, such as fees, number of services, and transportation services.