Creating Process and Maintaining Mechnism of TRUST to Telecommunications

通过收集有关本课题的主要书籍和资料，通过对SOHO/Telework和电子商务的访谈和研讨会，以及在第四届和第五届国际Telework研讨会上的演讲，我进行了研究。以下是我在研究中发现的一些句子：1.电信合作伙伴之间的信任是Telework等电子工作中最重要的因素之一，SOHO与电子商务然而，这些创造信任的过程在每个主题上都是不同的。2.谁是远程办公的员工在公司工作。因此，在这种情况下，在开始远程办公之前，下属和他（她）的老板之间，或者工人和他（她）的同事之间必须存在信任关系。这和SOHO一样。然而，在SOHO的情况下，建立信任的模式与员工不同。他们需要SOHO和他的客户或代理人之间的信任，或者虚拟组织中的合作伙伴之间的信任。自从穆图 关于我们 SOHO的信任不是自动建立的，他们需要任何机制来创建信任。从一些访谈中观察到有两种机制。首先，SOHO员工保持了他们的工作质量。因此，高单价的订单可以交给SOHO工人。第二，SOHO工作人员作为一个团队获得订单。这可以使他们有可能接受任何类型的订单，甚至可以进行可变订单。3.电子商务中B对B和B对C的信任模式和程度是不同的。在B对B的交易中，任何失败都是不允许的，因为即使他们只犯了一个错误，也会给客户带来不信任。因此，他们必须给客户提供完美的可靠性。另一方面，在B to C交易中不需要完全可靠性。即使客户在购买时购买了有缺陷的商品，他们也可以向客户提供保证，例如：将有缺陷的商品换成新的商品或退还货款。如果一个公司能够准备这样一种担保制度，公司可以保持客户的信任。这已经通过几个案例观察到，例如：一个二手车经销商或网上拍卖。4.信任是一种商业基础设施。在一个高度信任的社会里，在网上进行交易是很容易的。日本是一个高度信任的社会。物流配送中的先用后付是一个典型的高信任社会的案例，但关于信任对电子商务和SOHO的影响的比较研究却很少。集体主义和个人主义之间的信任模式是不同的。少

My research has been performed by collecting major books and materials of this topic) by interviewing and holding workshops in terms of SOHO/Telework and Electronic Commerce, and by making presentation at the 4th and the 5th International Telework Workshop.Following sentences are what has been discovered in my research.1.Trust among partners on telecommunication is one of the most important elements in E-Work such as Telework, SOHO and Electronic Commerce. However these process creating Trust are different on each topics.2.Who is telecommuting are employees working in a company. Therefore in this case, trust relationship between a subordinate and his(her) boss, or between a worker and his(her) colleague has to be existed before starting on telecommuting. This is the same as SOHO. However in the case of SOHO, pattern of building trust is different from employees. They need Trust between SOHO and his client or agent, or among partners in a virtual organization on business. Since the mutu … More al Trust for SOHO isn't put automatically, they need any mechanism to create Trust. There are two mechanism which has been observed from some interviews. The first is that SOHO workers keep quality of their performance. As a result of it, orders with high unit price can be given to the SOHO workers. The second is that SOHO workers get orders as a team. This can give them possibility to accept any kinds of order and make variable orders even. As a result, SOHO can conquer their instable condition.3.Pattern and revel of Trust is different between B to B and B to C in Electronic Commerce. Any failure is never permitted in B to B transaction, because even if they would make only one mistake, it should bring the client distrust. Therefore they have to give clients perfect reliability. On the other hand, perfect reliability isn't needed in B to C transactions. Even if a customer would buy defective goods in his purchase, they could give customers their guarantees, ex : exchanging a defective good to a new good or refund their payment. If a company can prepare such a kind of guarantee system, the company can keep the Trust from customers. This has been observed through several cases, ex : a used car dealer or an auction on web.4.Trust is a kind of infrastructure on business. It would be easy to transact on the web in a society with high trust. Japan is a high Trust society. SENNOUGORI (a payment after using goods) of delivery drags is a typical case about a high trust society However few comparative research about how trust has effects on EC or SOHO has been made. It is only clear that pattern of trust is different between collectivism and individualism. Less