HISPANIC FAMILY MEDICAL INFORMATION TELEPHONE HELPLINE

产品说明：要求提供支持，以完成一个由双语护士和医生支持的无线电和电话综合热线的开发和评估，以协助西班牙裔人作出知情的医疗保健决定。 根据第一阶段的调查结果，无线电广播是最有效和最经济的打电话者招募媒介，将通过将其与西班牙语广播电台播放的教育短片直接挂钩来加强该热线。 因此，电台节目和新闻网将协调一致，每天集中讨论一个专题。 该电台节目和热线将为听众和来电者提供四项主要服务：1）常规医疗问题的建议; 2）癌症和慢性病预防的指导和行为建议; 3）癌症筛查和治疗的信息;以及4）转介到当地讲西班牙语的卫生保健服务。评价将包括：1）关于广播节目预览的焦点小组讨论; 2）从网络电话呼叫者收集人口统计和查询特定数据;以及3）关于自我护理和资源利用知识和技能的数据。 这项服务将有助于没有保险的人，谁不能与讲英语的医务人员沟通。 我们认为，来电者将是更知情和更熟练的自我保健和医疗保健消费者。

DESCRIPTION: Support is requested to complete development and evaluation of a combined radio and telephone helpline, staffed by bilingual nurses with physician back-up, to assist Hispanic people make informed health care decisions. Based on Phase I findings that demonstrate radio to be both the most effective and most economical caller recruitment medium, the helpline will be enhanced by directly linking it to educational vignettes broadcast on Spanish language radio. Thus, the radio show and the helpline will be coordinated to focus on a single topic per day. The radio program and helpline will provide four main services to listeners and callers: 1) advice on routine medical concerns; 2) guidance and behavioral suggestions on cancer and chronic disease prevention; 3) information about cancer screening and treatment; and 4) referrals to local Spanish-speaking health care services. Evaluation will include: 1) focus group discussion on previews of radio programs; 2) collection of demographic and inquiry specific data from helpline callers; and 3) data on self care and resource utilization knowledge and skills. This service will be helpful for people without insurance and who cannot communicate with English-speaking medical personnel. We maintain that callers will be more informed and skillful self-care and medical care consumers.