Making complex interfaces work for the national disability insurance scheme

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This project aims to examine how organisations, frontline workers and participants negotiate funded supports across the National Disability Insurance Scheme (NDIS) and mainstream services and systems interfaces by taking a street-level perspective. The project intends to generate knowledge about self-governing arrangements and adaptive practices that encourage coordinated planning using case study methodology and novel digital research tools. Expected outcomes include the identification of optimal organisational approaches and models of sector governance that mobilise and embed interface efficiencies. This project should significantly benefit the sustainability of the NDIS and ensure the system works effectively for participants.