Examining the complexity of communication processes across transition points from the emergency department to improve medication safety

沟通方面的问题在很大程度上导致了对澳大利亚消费者造成严重伤害的不良事件。最近的数据显示，药物错误占所有不良事件的25%以上，而超过50%的消费者在跨越过渡点时发生了与治疗方案有关的药物错误。不良事件造成的财务成本估计约为每年a20亿美元，随着涉及消费者护理的进一步复杂性，这一成本可能会增加。这项研究将产生关于沟通过程的新知识，为报告方法和战略的发展提供信息，这将积极影响卫生专业人员在消费者跨越不同环境时管理药物的做法。

Problems in communication contribute significantly to adverse events that lead to serious harm for Australian consumers. Recent data show medication errors account for over 25% of all adverse events, while over 50% of consumers who move across transition points have medication errors relating to their treatment regimen. Financial costs from adverse events are estimated at around $A2billion/year, which are likely to increase with further complexities involving consumer care. This study will result in new knowledge about communication processes to inform the development of reporting methods and strategies, which positively influence the practices of health professionals in managing medications as consumers move across different environments.