New roles of inter-firm relationship in service developments

这项研究旨在阐明企业间关系在服务开发中的作用。可以强调三个成就：(1)先进的信息和通信技术正在影响零售企业的业务流程以及信息和通信技术，(2)强调中心公司在开展面向服务的业务方面的作用，以及(3)公司的作用应该是与价值链中的任何参与者共享市场信息的推动者，并能够开发业务流程，与客户共同创造价值。

The study aims to clarify roles of inter-firm relationships in service developments. Three achievements can be emphasized ; (1) advanced ICT technologies are influencing business processes in retail businesses as well as ICT, (2) the roles of focal firm are emphasized to carry out service-oriented businesses, and (3) the roles of the firm should be a enabler to share market information with any actors in a value chain, and can develop business processes to make co-creation values with customers.