Creating Process and Maintaining Mechnism of TRUST to Telecommunications

我的研究是通过收集本主题的主要书籍和资料，通过采访和举办SOHO/远程工作和电子商务方面的研讨会，以及在第四届和第五届国际远程工作研讨会上发表演讲来完成的。下面的句子是我在研究中发现的。电信合作伙伴之间的信任是远程办公、SOHO和电子商务等电子工作中最重要的要素之一。然而，这些建立信任的过程在每个主题上都是不同的。远程办公的是在公司工作的员工。因此，在这种情况下，下属和老板之间，或者员工和同事之间的信任关系必须在开始远程办公之前存在。这和SOHO是一样的。然而，在SOHO的案例中，建立信任的模式与员工不同。他们需要SOHO和他的客户或代理人之间的信任，或者在一个虚拟的商业组织中的合作伙伴之间的信任。由于SOHO的相互信任不是自动建立的，因此它们需要任何机制来创建信任。从一些访谈中可以观察到两种机制。首先，SOHO工人保持了他们的工作质量。因此，高单价的订单可以给SOHO工人。第二，SOHO的员工以团队的形式接受订单。这使他们有可能接受任何类型的订单，甚至可变订单。因此，SOHO可以克服他们的不稳定条件。在电子商务中，B对B和B对C之间的信任模式和程度不同。在B对B交易中，任何失败都是不允许的，因为即使他们只犯了一个错误，也会给客户带来不信任。因此，他们必须给客户提供完美的可靠性。另一方面，在B到C的事务中不需要完美的可靠性。即使顾客在购买过程中购买了有缺陷的商品，他们也可以向顾客提供保证，例如：将有缺陷的商品换成新的商品或退款。如果一个公司可以准备这样一种担保体系，公司就可以保持对客户的信任。这已经通过几个案例被观察到，例如：一个二手车经销商或在网上拍卖。信任是商业的基础设施。在一个高度信任的社会中，在网络上进行交易是很容易的。日本是一个高度信任的社会。货后付款（SENNOUGORI）是高信任社会的典型案例，但很少有关于信任对电子商务和SOHO影响的比较研究。很明显，集体主义和个人主义的信任模式是不同的。少

My research has been performed by collecting major books and materials of this topic) by interviewing and holding workshops in terms of SOHO/Telework and Electronic Commerce, and by making presentation at the 4th and the 5th International Telework Workshop.Following sentences are what has been discovered in my research.1.Trust among partners on telecommunication is one of the most important elements in E-Work such as Telework, SOHO and Electronic Commerce. However these process creating Trust are different on each topics.2.Who is telecommuting are employees working in a company. Therefore in this case, trust relationship between a subordinate and his(her) boss, or between a worker and his(her) colleague has to be existed before starting on telecommuting. This is the same as SOHO. However in the case of SOHO, pattern of building trust is different from employees. They need Trust between SOHO and his client or agent, or among partners in a virtual organization on business. Since the mutu … More al Trust for SOHO isn't put automatically, they need any mechanism to create Trust. There are two mechanism which has been observed from some interviews. The first is that SOHO workers keep quality of their performance. As a result of it, orders with high unit price can be given to the SOHO workers. The second is that SOHO workers get orders as a team. This can give them possibility to accept any kinds of order and make variable orders even. As a result, SOHO can conquer their instable condition.3.Pattern and revel of Trust is different between B to B and B to C in Electronic Commerce. Any failure is never permitted in B to B transaction, because even if they would make only one mistake, it should bring the client distrust. Therefore they have to give clients perfect reliability. On the other hand, perfect reliability isn't needed in B to C transactions. Even if a customer would buy defective goods in his purchase, they could give customers their guarantees, ex : exchanging a defective good to a new good or refund their payment. If a company can prepare such a kind of guarantee system, the company can keep the Trust from customers. This has been observed through several cases, ex : a used car dealer or an auction on web.4.Trust is a kind of infrastructure on business. It would be easy to transact on the web in a society with high trust. Japan is a high Trust society. SENNOUGORI (a payment after using goods) of delivery drags is a typical case about a high trust society However few comparative research about how trust has effects on EC or SOHO has been made. It is only clear that pattern of trust is different between collectivism and individualism. Less