Evaluating the impact of information and communication technologies on organisational processes and outcomes: a multi-disciplinary, multi-method approach

投资新的信息和通信技术(信通技术)是一项高风险的业务。对于为何如此多的信息和通信技术在复杂的组织中失败，人们知之甚少。本项目将开发和测试一个多方法评估模型(MEM)，以衡量信息和通信技术对这类组织中的组织过程和结果的影响。该模式通过考虑组织和社会文化因素，解决了人类在决定信通技术使用和成果方面的实践复杂性和政治碎片化问题。将确定在过程和结果中预测接受、有效使用和改进的关键因素。通用预测模型将突出改善组织过程和结果的因素。

Investment in new information and communication technologies (ICT) is a high-risk business. There is poor understanding of why so many ICTs fail in complex organisations This project will develop and test a Multi-method Evaluation Model (MEM) to measure the impact of ICT on organisational processes and outcomes in such organisations. The model addresses the practical complexity and political fragmentation of human practice in determining ICT use and outcomes, by considering organisational and socio-cultural factors. Key factors that predict acceptance, effective use and improvement in processes and outcomes will be identified. The generic predictive model will highlight factors which improve organisational processes and outcomes.