The Development of Evaluation Scale for Helper Coordinationand Assistance Competency Scale for Home Helpers

本研究进行了两项调查（1:n=264, 2: n=531），目的是为家庭佣工编制协助能力量表。通过因子分析，以“基于洞察用户需求的关怀”、“周到的关怀”和“消极（与以客户为中心相反）的态度”三个因素来表达服务人员的能力。模型的拟合指数在两次调查中显示出足够的值，证实了其结构的有效性。以自我效能感、倦怠感和工作满意度作为外部标准来检验其相关性，结果在每种情况下都显示出显著性，证实了标准相关的效度。

Two surveys(1 : n=264, 2 : n=531) were conducted with the aim of developing an assistance competency scale for home helpers. A factor analysiswas conducted in expressing the helpers' competency in three factors, namely 'care based on insight into each user's need','thoughtful care' and 'negative(as oppose to client-centered) attitude'. The fit index for the model showed adequate values for the two surveys confirming its construct validity. The correlations were examined using self-efficacy, burn-out and job satisfaction as external criteria, that resulted in demonstrating significance in each case, confirming the criterion-related validity.