HISPANIC FAMILY MEDICAL INFORMATION TELEPHONE HELPLINE

说明：要求提供支持，以完成无线电和电话综合求助热线的开发和评估，该热线由双语护士和医生支持，以帮助西班牙裔人民做出知情的医疗保健决定。根据第一阶段的调查结果，广播既是最有效也是最经济的来电招募媒介，将通过将帮助热线直接与西班牙语电台播放的教育小插曲相联系来加强该热线。因此，将协调电台节目和求助热线，使其每天专注于一个主题。广播节目和求助热线将向听众和来电者提供四项主要服务：1)关于常规医疗问题的建议；2)关于癌症和慢性病预防的指导和行为建议；3)关于癌症筛查和治疗的信息；以及4)转介到当地讲西班牙语的医疗服务机构。评估将包括：1)关于电台节目预览的焦点小组讨论；2)收集来自求助热线呼叫者的人口统计和询问具体数据；以及3)关于自我保健和资源利用的知识和技能的数据。这项服务将有助于没有保险的人，以及无法与讲英语的医务人员交流的人。我们认为，来电者将是更知情和更熟练的自我保健和医疗保健消费者。

DESCRIPTION: Support is requested to complete development and evaluation of a combined radio and telephone helpline, staffed by bilingual nurses with physician back-up, to assist Hispanic people make informed health care decisions. Based on Phase I findings that demonstrate radio to be both the most effective and most economical caller recruitment medium, the helpline will be enhanced by directly linking it to educational vignettes broadcast on Spanish language radio. Thus, the radio show and the helpline will be coordinated to focus on a single topic per day. The radio program and helpline will provide four main services to listeners and callers: 1) advice on routine medical concerns; 2) guidance and behavioral suggestions on cancer and chronic disease prevention; 3) information about cancer screening and treatment; and 4) referrals to local Spanish-speaking health care services. Evaluation will include: 1) focus group discussion on previews of radio programs; 2) collection of demographic and inquiry specific data from helpline callers; and 3) data on self care and resource utilization knowledge and skills. This service will be helpful for people without insurance and who cannot communicate with English-speaking medical personnel. We maintain that callers will be more informed and skillful self-care and medical care consumers.