Making complex interfaces work for the national disability insurance scheme

该项目旨在研究组织、一线工作者和参与者如何通过采取街道层面的视角，在全国残疾保险计划和主流服务和系统接口中谈判获得资助的支持。该项目旨在利用案例研究方法和新的数字研究工具，产生关于自治安排和适应性做法的知识，鼓励协调规划。预期成果包括确定调动和嵌入接口效率的最佳组织方法和部门治理模式。该项目将大大有利于NDIS的可持续性，并确保该系统有效地为参与者服务。

This project aims to examine how organisations, frontline workers and participants negotiate funded supports across the National Disability Insurance Scheme (NDIS) and mainstream services and systems interfaces by taking a street-level perspective. The project intends to generate knowledge about self-governing arrangements and adaptive practices that encourage coordinated planning using case study methodology and novel digital research tools. Expected outcomes include the identification of optimal organisational approaches and models of sector governance that mobilise and embed interface efficiencies. This project should significantly benefit the sustainability of the NDIS and ensure the system works effectively for participants.