CRII: CHS: Restoring Justice: New Designs for Moderating Social Media Platforms

这个项目调查如何解决社交媒体中的骚扰和虐待问题。目前控制社交媒体的方法要么是删除内容，要么是禁止用户使用。然而，这两种方法都没有给肇事者追究责任和补救伤害的机会，也没有使社区能够解决系统性问题。这个项目为设计在线空间的适度奠定了智力基础，这种模式被称为恢复性司法，它受到一种专注于修复伤害的司法模式的启发。该项目将调查技术支持恢复性司法方法的潜力。这项研究将创建修复在线伤害的结构，并为设计每个人都可以平等参与并从技术的全部潜力中受益的在线空间奠定基础。该项目将调查技术在调节社交媒体平台方面支持恢复性司法实践的潜在作用。本研究引用了一种适合情境的参与式设计研究方法，以期对在线社区成员的需求和要求产生新的理解。将设计一种新的社交媒体原型，通过体验、交互和计算来满足这些需求。知识价值将通过(1)生成数据作为基于恢复性正义原则的社交媒体适度模型的基础的定性研究；以及(2)基于应用这些原则与人机交互的Twitter上的适度原型平台。该奖项反映了NSF的法定使命，并通过使用基金会的知识价值和更广泛的影响审查标准进行评估，被认为值得支持。

This project investigates how to address harassment and abuse in social media. Current approaches to moderation of social media either remove content or ban users. However, neither of these approaches give perpetrators the opportunity to be held accountable and to repair harm, nor do they enable communities to address systemic problems. This project lays the intellectual groundwork to design moderation of online spaces informed by a model of justice that focuses on repairing harm, a model called restorative justice. The project will investigate the potential of technology to support restorative justice approaches. This research will create structures for repairing online harm and sets the stage for the design of online spaces where everyone can participate equally and benefit from the full potential of technology.This project will investigate potential roles of technology to support restorative justice practices in moderating social media platforms. The research invokes a situationally appropriate research methodology of participatory design, in order to generate new understandings of online community members’ needs and requirements. A new social media prototype will be designed to address these needs through experience, interaction, and computing. Intellectual merit is expected through (1) a qualitative study that generates data as the basis for a model of social media moderation based on principles of restorative justice; and (2) a prototype platform for moderation on Twitter based on applying these principles in conjunction with human-computer interaction.This award reflects NSF's statutory mission and has been deemed worthy of support through evaluation using the Foundation's intellectual merit and broader impacts review criteria.