Agent-based methods for communication system design in complex organisations

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There is a direct opportunity to directly improve the efficiency, effectiveness, and safety of health work as a result of improved communication tools arising from this project. The current evidence that poor communication systems and practices significantly impair clinical work, and are related to avoidable clinical error and patient death, suggest compelling national benefits. Health represents 10% of GDP, and communication technologies have yet to be significantly exploited here. There are substantial commercial opportunities nationally, for successful new communication services that service health care. Internationally the markets may be even larger, as healthcare is a larger proportion of GDP in nations such as the US.