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On the Construction of Intelligent Online-Help System for Course Management Systems

课程管理系统智能在线帮助系统的构建

基本信息

批准号：
16500593
负责人：
INOUE Hitoshi
金额：
$ 2.11万
依托单位：
KYUSHU UNIVERSITY
依托单位国家：
日本
项目类别：
Grant-in-Aid for Scientific Research (C)
财政年份：
2004
资助国家：
日本
起止时间：
2004 至 2005
项目状态：
已结题

项目摘要

In recent years many universities and colleges have been introducing information systems such as Course Management Systems (CMS, for short), Learning Management Systems (LMS, for short), or other e-learning systems for educational purposes. Such systems were introduced for purely experimental or research-oriented use in the first stage of years ago, but now they are expected and supposed to be used as the infrastructure of education on each institute. It is becoming common to purchase a commercial product, and to operate the system on head office or ICT (Information and Communications Technology) center. This means that the management executives of institutes consider those systems and services as natural environment of present and near future.However, many teachers or professors have few experience of the use or operation of CMS or other similar software tools, and do not have enough knowledge : This is the first bottleneck for the digitization of education in Japan. Even if it is the requirement from officials or the senior decision makers, teachers can not do it well, because :1.They do not know how to use CMS or other systems.2.They do not know how they can and how they should use and what he can do with CMS or other software in their classesIn this research, we focused on the system which have WWW-based user interface. We constructed an intelligent online-help system based on document retrieval and analysis of the user status on Web-Based System. This system is intended to help users when they are on trouble about how to operate the software (CMS). Archive part, which accumulates the useful documents or files uploaded by users, is public and shared across the systems or organizations.

近年来，许多大学和学院已经引入了信息系统，例如课程管理系统（CMS，简称）、学习管理系统（LMS，简称）或其他用于教育目的的电子学习系统。这些系统在几年前的第一阶段被引入纯粹用于实验或研究，但现在它们被期望并应该被用作每个机构的教育基础设施。购买商业产品，并在总部或ICT（信息和通信技术）中心操作系统变得越来越普遍。这就意味着，教育机构的管理层将这些系统和服务视为当前和未来的自然环境。然而，许多教师或教授对CMS或类似软件工具的使用或操作缺乏经验，知识不足，这是日本教育数字化的第一个瓶颈。即使是政府官员或高层决策者的要求，教师也做不好，因为：1.他们不知道如何使用CMS或其他系统。2.他们不知道他们可以如何使用CMS或其他软件，以及他们应该如何使用CMS或其他软件在他们的课堂上做什么。在Web系统上，我们构建了一个基于文档检索和用户状态分析的智能在线帮助系统。该系统旨在帮助用户在遇到有关如何操作软件（CMS）的问题时提供帮助。归档部分，积累了用户上传的有用文档或文件，是公共的，并在系统或组织之间共享。