Development of FlexPBX Portal Process Automation Tool

FlexPBX Portal流程自动化工具的开发

• 批准号: 540133-2019
• 负责人: Sheikhzadeh, Mehdi
• 金额: $ 1.82万
• 依托单位: Lambton College of Applied Arts and Technology
• 依托单位国家: 加拿大
• 项目类别: Applied Research and Development Grants - Level 1
• 财政年份: 2019
• 资助国家: 加拿大
• 起止时间: 2019-01-01 至 2020-12-31
• 项目状态: 已结题
• 来源: https://www.nserc-crsng.gc.ca/ase-oro/Details-Detailles_eng.asp?id=680501
• 关键词: Development; FlexPBX; Portal; Process; Automation

Digital Advantage Group Inc. (DAGI) is a Sarnia-based customer service oriented company with office locations in both Sarnia and London, ON. DAGI is focused on providing SMB/SME clients with supports for their hardware and/or software that communicates over the Internet. This includes, but is not limited to routers, switches, voice-over-IP (VoIP) telephones, PC's, servers, and cloud backups. In collaboration with Lambton College's Information Technology and Communication Research Centre (ITCRC), DAGI is aiming to develop a process automation platform to improve upon their ability to provision and implement new customer FlexPBX VoIP phones, support and change existing client information, and market their FlexPBX product to allow further market share across Canada as a product that is easy to manage and maintain.The project aims to elevate DAGI's existing services by developing the platform to manage customer requests in a more efficient and reliable manner via an enhanced graphical user interface. The newly developed system will also allow for better customer interaction with their provided services by authorizing them to adjust their account and profile details, providing them with the freedom to control and tailor their services to meet their business goals. As well, the new process automation tool will allow for information updates inputted remotely to be updated across DAGI's entire network without requiring staff to re-input the information. The platform will have an appealing interface that is functional and easy to navigate for DAGI's clients to have better control of their own office communication systems.

Digital Advantage Group Inc.（DAGI）是一家总部位于萨尼亚的面向客户服务的公司，在萨尼亚和安大略省伦敦设有办事处。DAGI专注于为SMB/SME客户提供通过互联网通信的硬件和/或软件支持。这包括但不限于路由器、交换机、IP语音（VoIP）电话、PC、服务器和云备份。DAGI与兰顿学院的信息技术和通信研究中心（ITCRC）合作，旨在开发一个流程自动化平台，以提高他们提供和实施新客户FlexPBX VoIP电话的能力，支持和更改现有客户信息，并销售他们的FlexPBX产品，使其作为一种易于管理和维护的产品在加拿大获得更多的市场份额。该项目旨在提高DAGI的现有服务，通过开发平台，通过增强的图形用户界面以更有效和可靠的方式管理客户请求。新开发的系统还将允许客户与其提供的服务进行更好的互动，授权他们调整其帐户和个人资料细节，为他们提供控制和定制服务的自由，以满足其业务目标。此外，新的流程自动化工具将允许远程输入的信息更新在DAGI的整个网络中进行更新，而不需要工作人员重新输入信息。该平台将有一个吸引人的界面，是功能和易于浏览的DAGI的客户有更好的控制自己的办公室通信系统。